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Microsoft has been criticised over its Windows 10 software by consumer rights group Which?.
The body said it had received hundreds of complaints about the upgrade, including lost files, emails no longer syncing and broken wi-fi and printing.
In some cases, it said, users had had to pay for their computer to be repaired.
Microsoft defended its software and highlighted that it provided help online and by phone.
"The Windows 10 upgrade is a choice designed to help people take advantage of the most secure and most productive Windows," said a spokesman.
"Customers have distinct options. Should a customer need help with the upgrade experience, we have numerous options including free customer support."
Which? surveyed more than 5,500 of its members in June, and said that 12% of the 2,500 who had upgraded to Windows 10 had later reverted to an earlier version.
It's not a surprise to anyone on Soylent, but this is the sort of thing that causes conventional wisdom to shift.
(Score: 3, Informative) by RedGreen on Friday September 23 2016, @07:40AM
"No upgrade should ever touch user data at all."
That is how Apple does it if you want figured that out by accident. This past weekend I upgraded to El Capitan from Mavericks did the install on external drive. One that I had a bootable copy of Mavericks on forgot to erase the partition so it installed overtop of it. When it got to the point in the install where I would have the choice of using Migration Assistant to migrate my stuff from the in machine drive it never appeared just a setting up User account screen. Now I am thinking what the hell is this thing doing I never setup any of that but up pops a login screen and all my settings and everything is still there when I logged in. On Linux system a /home partition is what that is called/needed a simple edit of the /etc/fstab to change the location of /home to the correct partition and then reboot to have it take effect. During install some have the option of where to mount the /home choose no format option as well for that and it is the same thing as the fstab edit later after install without this option present.
"I modded down, down, down, and the flames went higher." -- Sven Olsen