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Apple Users Angered Over Screen Damage

posted by janrinok on Sunday July 12 2015, @11:09PM   Printer-friendly
from the screening-screens dept.

Phoenix666 writes:

Thousands of Apple Macbook owners are campaigning for action over reported issues with the laptop's retina screen. They are reporting "horrific stains" spreading across screens, in the forms of spots and patches.
...
A website called "Staingate" has been set up by a group unhappy with Apple's response.

Some of them say they have been told they will have to pay $800 (£519) for repair work, the Staingate website states.

A Facebook group formed by people experiencing problems with their Macbook screens has 1,752 members, and Staingate claims to have been contacted by more than 2,500 people so far. US legal firm Whitfield Bryson & Mason has contacted the Facebook group offering to investigate.

Its 2013 models seem to be worst affected, but there are online forums discussing the problem dating back to 2009.

People do pay a premium for Apple hardware, perceiving them as higher-end. Take a look at the images of screen damage—is their anger justified?

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  • (Score: 5, Insightful) by frojack on Monday July 13 2015, @12:36AM

    by frojack (1554) on Monday July 13 2015, @12:36AM (#208277) Journal

    Overheat melting the glue hold screen layers together is my guess.

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  • (Score: 2) by mojo chan on Monday July 13 2015, @07:31AM

    by mojo chan (266) on Monday July 13 2015, @07:31AM (#208368)

    Apple like using cheap screens. They used cheaper 6 bit panels in some models for a while, until threatened with a lawsuit over claims that they could display "millions of colours". It wouldn't surprise me if they took the budget option again and get sub-standard glue.

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  • (Score: 2) by wantkitteh on Monday July 13 2015, @09:06AM

    by wantkitteh (3362) on Monday July 13 2015, @09:06AM (#208383) Homepage Journal

    I'd suggest it's something else at work if it's 2,500 reports since the "worst affect" 2013 model came out, probably a combination of rare issues, one of which is the user doing something stupid with their machine. If it was a simple overheat issue, there'd be queues outside Apple stores a mile long with folks replacing their laptops.

  • (Score: 2) by TheGratefulNet on Monday July 13 2015, @11:35AM

    by TheGratefulNet (659) on Monday July 13 2015, @11:35AM (#208407)

    well, OBVIOUSLY the glue is 'holding it wrong'.

    duh!

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  • (Score: 2) by FatPhil on Monday July 13 2015, @04:42PM

    by FatPhil (863) <reversethis-{if.fdsa} {ta} {tnelyos-cp}> on Monday July 13 2015, @04:42PM (#208555) Homepage
    I hate to be crude (and yes, that's a load of bollocks right there), but as I saw the image at the top of the BBC story, the first thought that went through my mind was that the owner had simply jizzed all over the screen after browsing apple.com for too long. We're in agreement that it's cheap glue, though.
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