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The Federal Communications Commission announced today the Commission will release robocall and telemarketing consumer complaint data weekly to help developers build and improve "do-not-disturb" technologies that allow consumers to block or filter unwanted calls and texts. The data, including originating phone numbers of telemarketers and automated robocalls, will be released and available on the FCC's Consumer Help Center's website.
"Consumers want and deserve effective tools to empower them to choose the calls and texts they receive. This data will help improve do-not-disturb technologies so they can provide the best service for consumers," said Alison Kutler, chief of the FCC's Consumer and Governmental Affairs Bureau, which manages consumer complaints. "As we encourage providers to offer these services, and as the Commission recently made clear that there are no legal barriers to doing so, we continue to look for ways to help facilitate important consumer tools."
(Score: 0) by Anonymous Coward on Sunday October 25 2015, @08:07AM
Many people do not call any role in marketing a job, or sales a job either. I'd say anyone in banking or finance does not have a real job either.
My experience is that a well trained telemarketer, who is paid real a base wage, and speaks English well will get more positive than negative feedback from customers. Of course, someone with poor English skills and commission only will be far more pushy with the customers. The Australian system was rushed out before an election, and has actually made it worse for the Australian public.
I do believe a DNCR can be made to work, but needs to done in a way that works with the industry.
(Score: 1) by tftp on Sunday October 25 2015, @07:01PM
My experience is that a well trained telemarketer, who is paid real a base wage, and speaks English well will get more positive than negative feedback from customers.
I'm not sure how any telemarketer can get positive feedback, considering that they are barging into people's lives when the people just came from work, tired, and had other plans - such as to eat dinner, play with children, or play with the spouse.
How many people do you know who ever bought anything that is telemarketed? I know no such people. It's probably easier to convert from a militant atheist to a religious fanatic by just walking by a church and getting a leaflet shoved into your hand.
(Score: 2) by HiThere on Sunday October 25 2015, @08:00PM
Actually, my experience is that it's easier to convert from a religious person to an atheist by walking into a church and listening to the sermon.
Actually reading the bible helps in the conversion.
Javascript is what you use to allow unknown third parties to run software you have no idea about on your computer.
(Score: 1) by caffeine on Sunday October 25 2015, @09:46PM
As part of my role I had to often work in the call centre and would hear their pitches and the customer responses. There was plenty of feedback from people that the telemarketers were easy to understand and polite. I'd also do the data analysis as to the results of the calling. The centre was averaging 3 sales per shift per agent with a low complaint rate.
My experience is that most frustration with telemarketers comes from the offshore overly pushy ones.
The bottom line is local firms who were regulated as to when they could call, what counted as saying no, not being allowed to call from a silent number etc are closing down. Being replaced by more calls from unregulated telemarketers who speak little English and badger the customers into saying yes. I don't see that as a good result.
Talking about militant atheists, the DNCR legislation exempts churches, charities, surveys and political parties. So. religious calls would be fine, atheist ones would be illegal.
(Score: 1) by tftp on Sunday October 25 2015, @10:25PM
My experience is that most frustration with telemarketers comes from the offshore overly pushy ones.
My experience is that most frustration with telemarketers comes from the fact that they called me. I wouldn't know if they are pushy or not, since I do not talk to them. If they want to be pushy into a disconnected line, it's certainly their right :-)
(Score: 1) by caffeine on Sunday October 25 2015, @11:11PM
From what they have told me they prefer someone who is not interested to just hang up. The problem is lots of people feel too polite to just hang up and try to say no thank you instead. A well paid and regulated telemarketer will take that as a no, thank them for their time and move onto the next call. A desperate commission only telemarketer will bully the customer.
The reason I commented on this article was that DNC systems have actually made things worse in Australia for the general public not better.
I understand many people do not like telemarketing, but we need to consider the whole problem when coming up with a solution to it. A DNCR can work but needs to focus on the real problem rather than just the easy to solve local component. While you are solving that, can you stop door knockers, charity muggers, online advertising and the intrusive commercials being inserted into the middle of a show I am watching on TV.
(Score: 1) by tftp on Monday October 26 2015, @12:07AM
I am indeed aware that by hanging up on them I give them more time to victimize someone else. But I am not willing to be a honeypot.
While you are solving that, can you stop door knockers, charity muggers, online advertising and the intrusive commercials being inserted into the middle of a show I am watching on TV.
I solved the TV show problem many years ago. But I won't tell you how, because my method causes irritation to some on /. and SN :-) I am largely free of unwanted offers these days.