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SoylentNews Bitpay on the Fritz

posted by mrcoolbp on Friday October 30 2015, @03:00PM   Printer-friendly
from the you-eventually-get-what-you-pay-for dept.

Sometime recently, something in our setup (or in the bitpay API) changed and left us unable to receive notifications of bitcoin payments. The bad news is the payments still went through but the subscriptions were not rewarded on SoylentNews. We realized the error and credited the accounts (there were only 4 such cases) giving extra subscription time to make up for the error.

Bitcoin subscriptions are temporarily disabled until we can work out exactly what happened and avoid it in the future.

Thank you, and our apologies for any inconvenience.

~mrcoolbp and TheMightyBuzzard

 
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  • (Score: 2) by Runaway1956 on Friday October 30 2015, @05:12PM

    by Runaway1956 (2926) Subscriber Badge on Friday October 30 2015, @05:12PM (#256550) Journal

    Someone has to be to blame. Whoever is most junior has to be blamed and skewered. If not skewered, then Ncommander should make him walk the plank.

    Yeah, I'm being snarky, but I do have a serious question. How hard is it to check bitpay once a day, and see if any payments need to be processed? Am I just failing to understand the problem, and coming up with an over simplified semi-solution?

    Starting Score:    1  point
    Karma-Bonus Modifier   +1  
    Total Score:   2  

  • (Score: 4, Funny) by NCommander on Friday October 30 2015, @05:33PM

    by NCommander (2) Subscriber Badge <michael@casadevall.pro> on Friday October 30 2015, @05:33PM (#256562) Homepage Journal

    I don't make people walk the plank.

    I MAKE THEM CODE IN PERL! ...

    --
    Still always moving

    • (Score: 2) by jdavidb on Friday October 30 2015, @06:49PM

      by jdavidb (5690) on Friday October 30 2015, @06:49PM (#256605) Homepage Journal

      I'll code in Perl if I can get somebody to pay me for it!

      Ironically today at $JAVA_JOB, my paycheck came up a day short. Still waiting for the powers that be in HR to sort that one out. They are telling me even after it's sorted out I probably won't see the money via ACH until Tuesday. If I were paid in Bitcoin, they could get it to me right now!

      --
      ⓋⒶ☮✝🕊 Secession is the right of all sentient beings

    • (Score: 2) by bugamn on Wednesday November 04 2015, @06:32AM

      by bugamn (1017) on Wednesday November 04 2015, @06:32AM (#258304)

      Look, they only asked for a punishment, not torture.

  • (Score: 2) by mrcoolbp on Friday October 30 2015, @06:45PM

    by mrcoolbp (68) <mrcoolbp@soylentnews.org> on Friday October 30 2015, @06:45PM (#256602) Homepage

    Usually I check admin console here on SN, now I'll have to be more diligent and check paypal, bitpay, and SN more often.

    --
    (Score:1^½, Radical)

    • (Score: 2) by jdavidb on Friday October 30 2015, @06:51PM

      by jdavidb (5690) on Friday October 30 2015, @06:51PM (#256606) Homepage Journal
      See, and that's the problem (for those following along) - Bitpay et al are supposed to make this easy so that nobody has to do this sort of checking (although it's still obviously good due diligence).
      --
      ⓋⒶ☮✝🕊 Secession is the right of all sentient beings

  • (Score: 2) by The Mighty Buzzard on Friday October 30 2015, @10:18PM

    by The Mighty Buzzard (18) Subscriber Badge <themightybuzzard@proton.me> on Friday October 30 2015, @10:18PM (#256690) Homepage Journal

    Surprisingly difficult. Generally only our treasurer keeps access to the bitpay/paypal/stripe accounts, so anyone but him checking them would be right out. And given the amount of work we pile on poor mrcoolbp's shoulders plus his day job and non-work life, it's a miracle he has time for it all.

    Checking would have helped but honestly I expected someone would have emailed to say "Hey, this sub I paid for didn't get credited to me." Not the case, for whatever reason. On top of that, the bast^W fine gentlefolk over at bitpay had massively changed their api and their web UI does not show most of the details of a payment, so I spent the morning learning their new API and coding up a script to pull the missing invoices in full so we could credit the proper accounts at all. It would have been nice to get an email from BitPay about payment system breaking changes is all I'm saying.

    --
    My rights don't end where your fear begins.

    • (Score: 2) by Runaway1956 on Friday October 30 2015, @11:24PM

      by Runaway1956 (2926) Subscriber Badge on Friday October 30 2015, @11:24PM (#256713) Journal

      Yes, but, you're being rational. We aren't rational with junior personnel, we only keep them around to blame things on. I mean - why does any sane man have children? He's got to have someone to blame for the disappearing cookies, the missing ice cream, the broken window, the dent in the fender, etc ad nauseum. If we couldn't blame stuff on kids, we'd never HAVE any kids, right?

      You heard NCommander - put mrcoolbp in the dungeon with the Perl code books! And, change his name to mrcollperl, that will teach him!

      Meanwhile, if we can raise a half dozen volunteers, we can do a raid on bitpay. I don't know what we'll do there, kick their dog, steal their API, and tip over their vending machines maybe. We'll think of something.