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In a kind of counter intuitive argument in this article in The Wall Street Journal , Uber drivers may now have to battle with the fact that no human is actually telling them what to do. Most of the tasks are now being automated. The study by Researchers at the Data and Society research institute at New York University point out that Uber uses software to exert similar control over workers that a human manager would.
The world looks more and more like the Manna short story, where every aspect of our employee life is used to classify our performance. Another interesting discussion point: Is the middle manager role disappearing?
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Meet your New Boss: The Algorithm
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Subtlety is the art of saying what you think and getting out of the way
before it is understood.
(Score: 1) by nitehawk214 on Friday November 06 2015, @02:01PM
Actually the frustration I was venting at yesterday was one power company in particular that has computer systems so poorly set up that you have to call them on the phone and give them a authorization number if you make a payment by phone or online. The 3rd party payer accepted the payment, but after spending an hour on hold I just got a guy that told me there was nothing he could do. He also did not at least even pretend he cared that their hold music was static about half the time. I couldn't just "call back later, eventually we have no idea when it will be fixed", as they were threatening to turn off my power.
Yeah yeah, customer service is a shitty job. But at least pretend you care. I blame the management for being blindsided by this. Backup plans. A computer system being down is something you can predict.
"Don't you ever miss the days when you used to be nostalgic?" -Loiosh
(Score: 1) by nitehawk214 on Friday November 06 2015, @02:02PM
Anyhow, it is the benefit of being a government sponsored monopoly. You get to shit on your customers, and they cant even take their money elsewhere. We can't vote them out either and they pay for the politicians to play nice for them.
"Don't you ever miss the days when you used to be nostalgic?" -Loiosh