This paper presents the results of a laboratory study involving Mailvelope, a modern PGP client that integrates tightly with existing webmail providers. In our study, we brought in pairs of participants and had them attempt to use Mailvelope to communicate with each other. Our results shown that more than a decade and a half after "Why Johnny Can't Encrypt," modern PGP tools are still unusable for the masses. We finish with a discussion of pain points encountered using Mailvelope, and discuss what might be done to address them in future PGP systems.
The PDF of the study can be found here.
(Score: 3, Insightful) by Nofsck Ingcloo on Sunday November 08 2015, @02:29PM
As more and more companies are encouraging customers to accept paperless billing, the need for secure email is growing. Without it companies are requiring customers to maintain user ID and password, and log into the company site to pull their bills. If secure email were ubiquitous it would be possible for companies to push the bills into their customers' mailboxes, which would be far more convenient. It seems to me that a number of large companies (I'm looking at you, utilities and credit card companies) could form some sort of consortium to create a secure email system. I hope customers will resist the inconvenience of having to go fetch each bill each month.
1984 was not written as an instruction manual.