This paper presents the results of a laboratory study involving Mailvelope, a modern PGP client that integrates tightly with existing webmail providers. In our study, we brought in pairs of participants and had them attempt to use Mailvelope to communicate with each other. Our results shown that more than a decade and a half after "Why Johnny Can't Encrypt," modern PGP tools are still unusable for the masses. We finish with a discussion of pain points encountered using Mailvelope, and discuss what might be done to address them in future PGP systems.
The PDF of the study can be found here.
(Score: 0) by Anonymous Coward on Sunday November 08 2015, @10:24PM
"Trying to operate the GPG command line tool is like trying to summons a minor deity."
I once summoned a major deity by accident while trying to use it. We had to call the exorcist and it took three separate visits before we finally got rid of it.