Stories
Slash Boxes
Comments

SoylentNews is people

Think Your IT Project is a Disaster? These Will Make You Feel Better

posted by martyb on Thursday November 12 2015, @07:21PM   Printer-friendly
from the schadenfreude dept.

Phoenix666 writes:

There are many ways to gauge satisfaction with a new computer system, but when the people who have to use it show up for work wearing red and declare it "Code Red" day, you probably don't need to bother with a survey.

That's exactly what's scheduled to happen this Thursday in the city of Hamilton, Ontario, where government workers plan to protest the one-year anniversary of a controversial new computer system.

Ontario's Social Assistance Management System (SAMS), installed a year ago this week by the province's Ministry of Community and Social Services, was supposed be a more efficient replacement for its outdated case management system.

It hasn't quite turned out that way.

Several tales of woe, but no deeper dive on causes, like scope creep.

Original Submission

 
This discussion has been archived. No new comments can be posted.
Think Your IT Project is a Disaster? These Will Make You Feel Better | Log In/Create an Account | Top | 37 comments | Search Discussion
Display Options Threshold/Breakthrough Mark All as Read Mark All as Unread
The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.

  • (Score: 0) by Anonymous Coward on Thursday November 12 2015, @11:27PM

    by Anonymous Coward on Thursday November 12 2015, @11:27PM (#262406)

    high capacity, rock solid, high reliability IT infrastructure

    For the government of Hamilton, Ontario? Fine. In the hands of the governments that rule me? No thanks, do not want.

  • (Score: 2) by Appalbarry on Friday November 13 2015, @02:40AM

    by Appalbarry (66) on Friday November 13 2015, @02:40AM (#262467) Journal

    Minor correction. Although the protest is happening in Hamilton, the software in question is a project of the Government of Ontario. The City of Hamilton is more or less an innocent bystander.

    Although I can recall a major City of Hamilton web site overhaul about ten years ago which is still my gold standard for how not to design a functional web site.

    For instance, it was literally impossible to find the City bylaws on the site, even with a search.