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posted by cmn32480 on Thursday December 10 2015, @06:25AM   Printer-friendly
from the put-in-a-ticket dept.

Hey Soylentils,

One of my least favorite parts of my job is on call work. I'm wondering if there are any standard practices when it comes to afterhour on call work. At the moment, I am on call 50% of the time. (I share it with one other person). When I am on call, I am expected to answer the ticket within 15 minutes, which means:

- I can't leave the city
- Going to a restaurant/movie/etc is a gamble.
- Sometimes I have to drop whatever I'm doing and answer a call.

Thankfully, I don't get many calls -- Maybe one per week that I can resolve in 30 minutes. In exchange for carrying the pager, I am paid a flat rate of $250CAD/week. After taxes, it works out to more like $150. I am sick to death of carrying the pager. I hate being restricted in my movements on my time off. I like to get out to the mountains, and because of pager, I can't.

Now, there are rumors that the company might remove that $250/week because of "the economic times". That basically would mean that I am giving up my freedom 50% of the time for nothing, and that I should be happy to have a job. Needless to say, I'm a little upset at that prospect...

So, Soylentils, what are your pager practices? Do you get paid for on call work? What happens if you miss a call? Do you have a backup on-call person? Do you get time off in lieu?


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  • (Score: 3, Interesting) by Kromagv0 on Thursday December 10 2015, @01:28PM

    by Kromagv0 (1825) on Thursday December 10 2015, @01:28PM (#274414) Homepage

    In situations like that I've found it useful to make it very clear to management what my expectations are. I had a former manager who liked to micro manage (more like pico manage) and one year I was taking 2 weeks of vacation up in the north woods of Minnesota. At that point I wasn't on call but he insisted that he needed a way to get a hold of me. Asked if I would take a loaner laptop with a cell card and was shocked when I told him there isn't any cell coverage where I was going. He then tried coming up with ideas of how to get a hold of me until I provided him with one that would work. My response was I told him where I would be leaving my car and walking into the woods. Then I told him to hire a trained tracker and a team of dogs and start there, but to be careful as I would be armed as I was going hunting. I have made it very clear that unless I am on call (maybe a week or 2 a year) I do not expect to be contacted outside of work.

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  • (Score: 0) by Anonymous Coward on Friday December 11 2015, @04:00AM

    by Anonymous Coward on Friday December 11 2015, @04:00AM (#274797)

    Yeah, I did something similar. Road trip in the Appalachians. Told my boss best of luck hoping that I'd be in reach of any kind of tower. He kept on joking about Deliverance and crazed hicks, but he eventually, reluctantly had to accept that I was about as available as an honest politician for two weeks.

    He got over it - until I got let go, not too much later. Fortunately, I expected it and already had another job lined up.