SoylentNews

So, given my last journal, a writeup on how they work today. For the most part, my original story on this topic is true, but I changed a fair bit since then and now, nor did I go much into the thought process in how it was divined.

In contrast to the original system, the current one wants to keep a specific number of moderation points always in circulation, with the concept that mod points are a constantly moving and fluid item. Moderation simply doesn't work if there isn't enough of the damn things, and having too many wasn't a problem at all (Overrated exists for a reason).

The original idea is we should dynamically generate our pool of modpoints based on our activity levels, so the original implementation of this script took the comment counts for the last 24 hours, with the basic notion that every comment should have the potential to be moderated at least once. This number was multiple by two, and provided our baseline moderation count. Since we were based our mod point count on a 24h window, mod points were set to expire every 24 hours instead of every 72. At this point, I hadn't realized the fundamental problem with the slashcode moderation system; my thoughts were "need lots of mod points", "this is incredibly complex, I can do better". That realization came as I was stripping the old one out of slash.

As part of this, I also changed the eligibility requirements for moderation. Instead of having a specific number of tokens, I wanted only users who were active to get mod points. The ability to retain drive by moderations by lurkers was something worth maintaining, and part of what I suspect makes up the bulk of Slashdot moderations.

I also wanted to avoid the problem of "moderator burnout", or users getting mod points too frequently, and just being turned off from moderation. I know that happened to me on slashdot, and others as well who ignored modpoints (or chose to become ineligible). As such, I wanted there to be a cooldown on how frequently someone can get modpoints.

That being said, I didn't want everyone and their mother being moderators all at once, so I decided that 30% of all active users (defined (at the time) as anyone active within the last 24 hours) who had neutral or better would be eligible for modpoints.

Version 1 was fairly simple. It basically took the comment count for the last 24 hours, multiple by 2, this is the minimum number of modpoints that exist at all times. Take all users who were active in the activity_period, take mod_points_to_issue/(elligable_moderators*.3), and hand out those points equally. As a failsafe, the system will hand out ten mod points minimum (the underlying thought here being that I don't just want to get one or two modpoints; more is better, so lets take Slashdot's 5 and multiple it by 2).

And for the most part it worked. When we were in closed alpha on Thursday, we opened the test site to 100 users to try and test it in something resembling real world logic. And, for the most part it worked, because everyone was very highly active. You might see the mistake with that logic when applied to a production site.

Come go-live. User counts surge through the roof, active users are flowing in (can't believe we hit 1k users in a single day), and the moderation script starts handing modpoints in the thousands. At one point, there was close to 2000 modpoints in circulation at any given time).

For that moment, moderation was working well. Then users started going offlining, and EODing, or worse, users were getting modpoints when they signed off, and not seeing them until they signed in. The script was happy, 30% of users were moderators, but there were a lot of +1s. When I looked at the database, most people who had modpoints hadn't been signed in for hours.

Suddenly in a flash of inspiration, I saw the mistake. Slashdot could get away with handing out users with no activity level because even with 80% of their system being moderators, most people would be inactive at any given time. With our 30%, there simply weren't enough modpoints in the hands of active users.

So, in an attempt to salvage the situation, I did a critical adjustment on how the damn thing works. Activity periods for users was seperated into a new variable, and dropped to 1 hour (then five minutes, so any logged in user has a chance), and process_moderation had its crontab shorted to five minutes (it used to run hourly).

To keep modpoints constantly in circulation, expiration time was dropped to four hours, so only people who are active RIGHT NOW were moderators, especially since our editor team had posted 20 articles that day already. Whenever a user looses his points (via expiration or using them all), their slot is freed up, and a new user immediately gets modpoints.

That change in logic underpins version 2 of this script. Now the minimum count is what we hand out, except in the very rare case that we need more modpoints in circulation, in which case, the active users start getting more and more (up to a cap of 50, then it spills past 30 of users). For the most part, it seems to be working, comment moderation scores are generally going up, but it may still require further tweaking to make it work well. I generally am not seeing as many +3-5s as I like, but its right now a whole hell a lot better than it used to be.

I'm open to any thoughts, criticisms, or whacky ideas relating to how mod points are being dished out. Let me hear them below.