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Barclays to Abolish Passwords for Phone Banking

posted by cmn32480 on Tuesday August 02 2016, @01:10PM   Printer-friendly
from the don't-get-a-cold dept.

n1 writes:

Barclays will start identifying customers with voice recognition technology this week, slashing the need for customers to answer a series of questions to gain access to their accounts on the telephone.

The move represents the latest step in the industry to abolish passwords, moving to technologies which banks believe are more convenient for customers as well as more secure.

First Direct took a similar step earlier this year, while Lloyds Banking Group has experimented with a system online which can recognise customers' typing patterns to deny fraudsters access to accounts.

Source: The Telegraph

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  • (Score: 2) by joshuajon on Tuesday August 02 2016, @03:29PM

    by joshuajon (807) on Tuesday August 02 2016, @03:29PM (#383160)

    A friend and I can reliably activate each other's "Ok Google" phrase for Google Now. I have my doubts that Barclay can craft (buy) a better voice recognition system. This is a bad plan.

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  • (Score: 2) by Nerdfest on Tuesday August 02 2016, @03:35PM

    by Nerdfest (80) on Tuesday August 02 2016, @03:35PM (#383164)

    The google one is not intended to work just for you. You can train it so it's *better* at activating based on your voice though.