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Barclays will start identifying customers with voice recognition technology this week, slashing the need for customers to answer a series of questions to gain access to their accounts on the telephone.
The move represents the latest step in the industry to abolish passwords, moving to technologies which banks believe are more convenient for customers as well as more secure.
First Direct took a similar step earlier this year, while Lloyds Banking Group has experimented with a system online which can recognise customers' typing patterns to deny fraudsters access to accounts.
Source: The Telegraph
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Barclays to Abolish Passwords for Phone Banking
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The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
Logicians have but ill defined
As rational the human kind.
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But let them prove it if they can.
-- Oliver Goldsmith
(Score: 2) by GungnirSniper on Tuesday August 02 2016, @04:37PM
Large companies typically use some things you know along with a PIN. This can be recent transactions, balances, direct deposit dates/amounts, etc. So this voice recognition is only done on an IVR, and the call center slave comfirms the other details. This is more secure together than just some often-forgotten password.
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