Barclays will start identifying customers with voice recognition technology this week, slashing the need for customers to answer a series of questions to gain access to their accounts on the telephone.
The move represents the latest step in the industry to abolish passwords, moving to technologies which banks believe are more convenient for customers as well as more secure.
First Direct took a similar step earlier this year, while Lloyds Banking Group has experimented with a system online which can recognise customers' typing patterns to deny fraudsters access to accounts.
Source: The Telegraph
(Score: 1) by gmrath on Tuesday August 02 2016, @08:34PM
Yes! Go the way of most top pop/rock/country/fill-in-a-genre music stars - lip sync and auto-tune! I have no confidence in voice recognition systems, having had frustrating experiences with a major telcom's customer (dis)service call line. If one of the pioneers of voice recognition systems can fail as miserably as this telcom did . . . well, I guess I'll be banking in person . . . if that's still possible at banks larger than the small regional bank I deal with.