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Cringley speculates like hell:
Delta Airlines last night suffered a major power outage at its data center in Atlanta that led to a systemwide shutdown of its computer network, stranding airliners and canceling flights all over the world. You already know that. What you may not know, however, is the likely role in the crisis of IT outsourcing and offshoring.
Do any Soylentils have inside/better information?
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What Happened When Delta Went Down Yesterday?
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Grelb's Reminder:
Eighty percent of all people consider themselves to be above
average drivers.
(Score: 3, Interesting) by bob_super on Tuesday August 09 2016, @04:50PM
When United merged with Continental in 2010, they looked at both IT systems, and saved a few millions by adopting the most ancient and underpowered one (from Continental, I think).
I had a friend working for United in ORD, they had two months of pure hell, because the system just couldn't handle tens of thousands of novices making mistakes just as its load doubled.
Nothing like getting yelled at all day by justifiably tired and angry customers, while the people providing the inappropriate tools celebrate their bonuses... I was actually surprised at the lack of spontaneous combustion of C-suite-owned cars and buildings.
(Score: 3, Interesting) by frojack on Tuesday August 09 2016, @06:17PM
Since they were merging, and both systems were already in-hand and sunk costs, how could there one be cheaper than the other? Perhaps the newer one was bug ridden and full of maintenance headaches and caused all sorts of down time.
I've seen large scale accounting systems get newly developed replacements at the cost of years of work and multiple millions of dollars, and even after 5 years of operations couldn't manage the task the old system did with ease. Newer is not automatically better.
No, you are mistaken. I've always had this sig.
(Score: 2) by bob_super on Tuesday August 09 2016, @07:54PM
True, but his manager-of-users viewpoint was that the one they had was stable enough and had more productivity features, and the company chatter was that the one cheapest to double the load was selected despite being ancestral.
It might have been impossible to double United's, or he may have been biased by his habit, but the end result was both sides of the company (and the customers, but who cares) having a horrible merger experience.
(Score: 3, Interesting) by JoeMerchant on Tuesday August 09 2016, @06:24PM
I was actually surprised at the lack of spontaneous combustion of C-suite-owned cars and buildings.
Don't be, when you're "in the system" close enough to access C-suite-owned cars and buildings, you're already in "lackey mode" where you're prime motivation is to ingratiate yourself to those guys so they cut you in on a tiny slice of their pie.
Or, you're at the other end of the pay-scale where you need this damn job in order to pay the past-due rent, so bombing the CEO's car might not be the best way to stay employed, or get re-employed at any of your crappy options.
🌻🌻 [google.com]
(Score: 2) by deadstick on Tuesday August 09 2016, @08:13PM
A fundamental principle of oppressive regimes, economic as well as political. If you want to trust people, let them dip their beaks to a depth appropriate to their level.
(Score: 3, Funny) by krishnoid on Tuesday August 09 2016, @07:11PM
When United merged with Continental in 2010, they looked at both IT systems, and saved a few millions by adopting the most ancient and underpowered one (from Continental, I think).
... pure hell, because the system just couldn't handle tens of thousands of novices making mistakes just as its load doubled.
Too bad your friend didn't just print up a sign with that information on it, and add "If you want to complain, please call our M&A department at ..." . I bet a bunch of the customers would have been at least a little understanding.