An Anonymous Soylentil 'Connor the Kicking Cog' writes:
Under two months ago I started working at a massive incumbent telecom company in their regional call center. From the start it has been a draining experience. The orientation lasted two days, alternating between how much the company loves us, especially veterans, and how unions are awful things. The first real day of training included a bunch of inane policies such as:
Call centers are regimented things, but these policies are so worker-hostile I am surprised staff turnover is not an issue already. The training completed before the 40 day mark, but was longer some time ago, yet the 90 day period remains.
Thankfully another company has hired me and all background checks have cleared so I will be departing from the soulless mega-corporation. Being a professional I would prefer not to needlessly burn bridges, but I am not going to give the customary two weeks notice. Based on the above policies I believe it is likely I will be immediately escorted out should I do so without any compensation for the two week period. Does anyone reading this believe they would "recoup their investment in training me" by keeping me on for those two weeks?
Is it worthwhile to state in my resignation email that these policies were major motivating factors in departing as soon as possible? Or would such an email only be cathartic for me at best? Or even a risk at worst?
(Score: 3, Interesting) by bradley13 on Wednesday August 31 2016, @07:42PM
You're right, there are different kinds of call centers. The ones I've been involved with had customers who really would hang on the line until it was answered, even if that took an hour minutes. Worse was when the call center started offering a "call back" option, because that actually took more personnel time. Hence, the complaints. Sure, you have people on call, but it's not instant, and sometimes it's just too little, too late.
I was only an external IT consultant, so I wasn't actually directly involved. But I did see the problems with the shift-planning, and the disasters when it went wrong. Monday mornings were the worst, the first Monday of the year was...remarkable. And the time that the first Monday of the Year was also the first business day of the year? No one predicted just what a record-breaker that would be, and once the snowball started rolling...
Everyone is somebody else's weirdo.