Stories
Slash Boxes
Comments

SoylentNews is people

posted by cmn32480 on Monday September 19 2016, @11:07AM   Printer-friendly
from the time-bomb dept.

Martin Brinkmann at gHacks reports

HP released a firmware update on March 12, 2016 for several of the company's Officejet printers that renders non-HP ink cartridges useless.

HP customers began to complain about the issue on September 13, 2016 on various online forums, the official HP forum, and on community sites like Reddit.

All reported that a HP Officejet printer blocked non-HP ink cartridges from working, and that the device displayed one of the following messages to the user:

Cartridge Problem.

The following ink cartridges appears to be missing or [damaged].

Replace the ink cartridges to resume printing.

[Continues...]

Cartridge Problem.

Until cartridges are replaced, make sure the printer is turned on to avoid damage to the printer.

One or more cartridges are missing or damaged.

The ink cartridge listed above is an older generation ink cartridge that does not work in your printer. It can still be used with some older printer models.

If you do not own an older printer model and your ink cartridge is a genuine HP cartridge, contract HP support for more information.

It appears that HP programmed the firmware update that it released in March to block non-HP ink cartridges from working starting September 13, 2016.

[...] HP customers affected by the issue cannot do much about it it appears. The printer won't accept non-HP ink cartridges anymore unless they are specifically designed for the new firmware.

[...] HP customers who don't want to experience an issue like this again in the future may want to disable firmware updates for their printer.

[...] The easiest option to do so is to wait for the next HP Update prompt to appear.

  1. Select Settings on the prompt.
  2. On the HP Update Settings page, switch to Never under "Check for software updates on the web".

Also, whenever a HP Update prompt is displayed, select Cancel to block the download and installation of the update.

So, what's the complement of "delayed gratification"?


Original Submission

 
This discussion has been archived. No new comments can be posted.
Display Options Threshold/Breakthrough Mark All as Read Mark All as Unread
The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
  • (Score: 1) by aim on Monday September 19 2016, @01:26PM

    by aim (6322) on Monday September 19 2016, @01:26PM (#403726)

    My Samsung CLP-10 printer came with linux support out of the box. Five years old and still working well.
    If you were happy with your old Samsung, why not stick with the Samsung range?

    Well, it depends - if tech service can get it (CLX-3175N, about 6 years old) back to working state (I couldn't) for a reasonable price, fine.
    I they tell me it's not fixable or wouldn't be worth it, I may buy something else.

    Now, recently there was news that Samsung is selling their printer division to HP... need I say more?