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Microsoft has been criticised over its Windows 10 software by consumer rights group Which?.
The body said it had received hundreds of complaints about the upgrade, including lost files, emails no longer syncing and broken wi-fi and printing.
In some cases, it said, users had had to pay for their computer to be repaired.
Microsoft defended its software and highlighted that it provided help online and by phone.
"The Windows 10 upgrade is a choice designed to help people take advantage of the most secure and most productive Windows," said a spokesman.
"Customers have distinct options. Should a customer need help with the upgrade experience, we have numerous options including free customer support."
Which? surveyed more than 5,500 of its members in June, and said that 12% of the 2,500 who had upgraded to Windows 10 had later reverted to an earlier version.
It's not a surprise to anyone on Soylent, but this is the sort of thing that causes conventional wisdom to shift.
(Score: 3, Insightful) by maxwell demon on Friday September 23 2016, @05:37AM
So Windows is designed to help people to use Windows? Well, I couldn't have said better what's wrong with Windows.
What happened to the idea of designing operating systems to help people run their applications on their computer?
The Tao of math: The numbers you can count are not the real numbers.
(Score: 1, Informative) by Anonymous Coward on Friday September 23 2016, @03:56PM
So Windows is designed to help people to use Windows? Well, I couldn't have said better what's wrong with Windows.
What happened to the idea of designing operating systems to help people run their applications on their computer?
This sounds insightful, but it isn't. *Everything* needs to be taught or explained to the person buying it. Have you read the stories of what happened when the fork (yes, the thing you eat with) was first introduced to western civilization. People were cutting their gums, and it was generally thought to be a terrible idea. Have you ever seen a young child trying to tie their shoes, or trying to put on a jacket? It's pathetic (although, because they are children, it is adorable).
If you buy anything novel (a new printing press, a new tractor, a new electronic medical records system, etc), it's very common for the vendors to include some kind of training portion as part of the experience. When I bought a new car, the salesman spent a few minutes talking through the various features and how to use them. Even blatantly obvious things (like headache medicine) have instructions on how to use them.
It's only when the thing is either ubiquitous enough to be culturally obvious that somebody has already taught you how to use it will there not be this kind of instruction. Oh, and consumer software, because... reasons...