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posted by martyb on Friday September 23 2016, @05:03AM   Printer-friendly
from the ignorance-is-bliss dept.

Microsoft has been criticised over its Windows 10 software by consumer rights group Which?.

The body said it had received hundreds of complaints about the upgrade, including lost files, emails no longer syncing and broken wi-fi and printing.

In some cases, it said, users had had to pay for their computer to be repaired.

Microsoft defended its software and highlighted that it provided help online and by phone.

"The Windows 10 upgrade is a choice designed to help people take advantage of the most secure and most productive Windows," said a spokesman.

"Customers have distinct options. Should a customer need help with the upgrade experience, we have numerous options including free customer support."

Which? surveyed more than 5,500 of its members in June, and said that 12% of the 2,500 who had upgraded to Windows 10 had later reverted to an earlier version.

It's not a surprise to anyone on Soylent, but this is the sort of thing that causes conventional wisdom to shift.


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  • (Score: 0) by Anonymous Coward on Friday September 23 2016, @08:25AM

    by Anonymous Coward on Friday September 23 2016, @08:25AM (#405465)

    The problem with that is that Joe Average doesn't create multiple partitions or has multiple internal disks, so when the upgrade fucks up the system partition their data goes with it.

  • (Score: 3, Informative) by blackhawk on Friday September 23 2016, @08:53AM

    by blackhawk (5275) on Friday September 23 2016, @08:53AM (#405474)

    The problem is even worse than this. Have you ever tried to move your user account onto another drive using Windows 10? The system fights you every step of the way. Under Windows 7 I had moved my user folder to a separate partition, because it was loaded with GBs of data and the SSD was groaning under the weight. When I upgraded to Windows 10 it had taken all that data and moved it back onto the SSD on C:\Users\xxx

    I figured I could just copy it over to the other drive and use a file junction to move the whole users folder. That flat out didn't work. IIRC it wouldn't recognise the folder for users and I might not even have been able to log on.

    I tried again, this time moving just my user folder and again it didn't work for some reason (can't recall).

    In the end I had to settle for moving the location of the documents, downloads, etc folders using the shell extension command. While this works you then get ghost folders created on c:\users\xxx\documents from various software. Some programs default to always trying to save to C:, so you end up with some files where you want, ghost folders, and some files somewhere stupid.

    I've finally relented and moved all the folders back to their default locations, but moved the bulk of my old documents and stuff online - much of it archived off into my Google drive.

  • (Score: 0) by Anonymous Coward on Friday September 23 2016, @02:55PM

    by Anonymous Coward on Friday September 23 2016, @02:55PM (#405557)

    What multiple partitions? It's all done on C:\ with folders. No extra drives. No partitioning. To reiterate:
    1. The installer mkdir C:\foobar.
    2. Sets the boot-loader to reach C:\foobar\bootme.bin.
    3. Reboot to bootme.
    4. Bootme then moves everything not in C:\foobar (windows, program files, random user folders) to C:\backout.
    5. Deploy systems.
    ...

    Honestly, It's so brain-dead simple it shouldn't need repeating.