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Microsoft has been criticised over its Windows 10 software by consumer rights group Which?.
The body said it had received hundreds of complaints about the upgrade, including lost files, emails no longer syncing and broken wi-fi and printing.
In some cases, it said, users had had to pay for their computer to be repaired.
Microsoft defended its software and highlighted that it provided help online and by phone.
"The Windows 10 upgrade is a choice designed to help people take advantage of the most secure and most productive Windows," said a spokesman.
"Customers have distinct options. Should a customer need help with the upgrade experience, we have numerous options including free customer support."
Which? surveyed more than 5,500 of its members in June, and said that 12% of the 2,500 who had upgraded to Windows 10 had later reverted to an earlier version.
It's not a surprise to anyone on Soylent, but this is the sort of thing that causes conventional wisdom to shift.
(Score: 2) by DannyB on Friday September 23 2016, @02:32PM
The message you get BEFORE Windows 10 is installed:
Clippy: It looks like you're trying to get useful work done. Would you like me to help you install Windows 10?
To install Windows 10 simply do any of the following:
1. Click Yes, I would like to install Windows 10.
2. Click No, I would not like to install Windows 10.
3. Click Cancel.
4. Click the X in the title bar.
5. Pull the power cord from the electrical outlet to have Windows 10 conveniently installed on the next reboot.
The message you get AFTER Windows 10 is installed:
Windows 10 has been installed on this computer.
To restore this computer to a usable state
please send 3 bitcoin to Microsoft within ten days.
To transfer files: right-click on file, pick Copy. Unplug mouse, plug mouse into other computer. Right-click, paste.