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Microsoft has been criticised over its Windows 10 software by consumer rights group Which?.
The body said it had received hundreds of complaints about the upgrade, including lost files, emails no longer syncing and broken wi-fi and printing.
In some cases, it said, users had had to pay for their computer to be repaired.
Microsoft defended its software and highlighted that it provided help online and by phone.
"The Windows 10 upgrade is a choice designed to help people take advantage of the most secure and most productive Windows," said a spokesman.
"Customers have distinct options. Should a customer need help with the upgrade experience, we have numerous options including free customer support."
Which? surveyed more than 5,500 of its members in June, and said that 12% of the 2,500 who had upgraded to Windows 10 had later reverted to an earlier version.
It's not a surprise to anyone on Soylent, but this is the sort of thing that causes conventional wisdom to shift.
(Score: 0) by Anonymous Coward on Friday September 23 2016, @08:06PM
This was my point and I was too tired to find the quotes. Thank you.
It is at the 'it sucks' part of the release cycle for them (for the techies). Yet most of the market is moving towards it. They are gaining 1-3% per month. That is the rate people replace their computers. MOST people do not care. Those who wanted to upgrade either did so or were unable to do so at this point.
It frankly is just 'different' than the previous versions people have been using. We as a tech community are *very* conservative with things that already work. We do not mind trying new things. But deploying them full scale? Not so much. We move very very very cautiously.
The only complaints I am getting from 'normal users' is 'they moved stuff around again'. Not much else. Its windows. It does an 'ok' job at being a operating system. Just like most others out there. It also happens to run most of the software people want.
My father wanted to move to win10 but for some reason his computer just would not do the upgrade. I spent about 5 mins looking into it and said 'dont bother'. What he has is fine for what he does. When he buys a new computer he will get win10 then. He was fine with that. He probably could get away with some linux distro and not know the difference. There is little reason to bother with it and makes it a pain if he takes it in somewhere to get fixed.