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Arthur T Knackerbracket has found the following story from Bruce Schneier's blog:
Every few years, a researcher replicates a security study by littering USB sticks around an organization's grounds and waiting to see how many people pick them up and plug them in, causing the autorun function to install innocuous malware on their computers. These studies are great for making security professionals feel superior. The researchers get to demonstrate their security expertise and use the results as "teachable moments" for others. "If only everyone was more security aware and had more security training," they say, "the Internet would be a much safer place."
Enough of that. The problem isn't the users: it's that we've designed our computer systems' security so badly that we demand the user do all of these counterintuitive things. Why can't users choose easy-to-remember passwords? Why can't they click on links in emails with wild abandon? Why can't they plug a USB stick into a computer without facing a myriad of viruses? Why are we trying to fix the user instead of solving the underlying security problem?
Traditionally, we've thought about security and usability as a trade-off: a more secure system is less functional and more annoying, and a more capable, flexible, and powerful system is less secure. This "either/or" thinking results in systems that are neither usable nor secure.
[...] We must stop trying to fix the user to achieve security. We'll never get there, and research toward those goals just obscures the real problems. Usable security does not mean "getting people to do what we want." It means creating security that works, given (or despite) what people do. It means security solutions that deliver on users' security goals without -- as the 19th-century Dutch cryptographer Auguste Kerckhoffs aptly put it -- "stress of mind, or knowledge of a long series of rules."
[...] "Blame the victim" thinking is older than the Internet, of course. But that doesn't make it right. We owe it to our users to make the Information Age a safe place for everyone -- not just those with "security awareness."
(Score: 2) by MrGuy on Monday October 03 2016, @09:14PM
A theory proven by the fact that social engineering attacks work, and are still one of the most important vectors for security breaches.
People want to trust the person on the other end of a phone is a real person, who is who they say they are, and a well-intentioned person who is being upfront about their motivations and goals. People do not default to "don't trust," especially when the person in question becomes abusive, unreasonable, or threatening to their job. Even people who are specifically instructed on policy and how social engineering attacks work are vulnerable if the "path of least resistance" is to bend the rules just this once, because I'm sure he's who he says he is and I don't see why it's a big deal to reset his password for him anyways.....