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posted by janrinok on Monday October 10 2016, @09:21PM   Printer-friendly
from the I'd-phone-to-complain-but... dept.

"We are temporarily adjusting the Galaxy Note7 production schedule in order to take further steps to ensure quality and safety matters," a company spokesperson said. Production of the phone has been temporarily suspended, a person familiar with the matter told CNN on Monday.

The development is the latest in a string of embarrassing setbacks for Samsung over the Note 7, one of its flagship smartphones. It comes aftercell phone carriers in the United States and Australia said they would stop offering replacement Note 7s following concerns that the new versions are no safer from fire risk than the originals.

Soon after the Galaxy Note 7 hit stores in August, some users reported that their phones were catching fire. Samsung (SSNLF) recalled about 2.5 million of the devices worldwide last month, blaming faulty batteries for overheating the phones and causing them to ignite.

Replacement phones were supposed to solve the issue, and users started trading in their old devices. But some customers have been reporting the same dangerous problems with their new phones.

In the past week, an American user reported his replacement phone caught fire, even though it wasn't plugged in. And on Wednesday, smoke started billowing from a replacement Galaxy Note 7 aboard a Southwest Airline plane before it departed, prompting the flight's cancellation.

The U.S. Consumer Product Safety Commission has said it is investigating the incident on the plane.

TuanAnh Nguyen, a research analyst at Canalys, said the production halt would cost Samsung billions of dollars in lost sales over the next six to nine months. It should now abandon the product entirely, he said. "Samsung needs to quickly put an end to the Note 7 line so as not to get deeper into trouble with recalls and faulty devices which will tarnish its brand," Nguyen said.

UPDATE:

Official: Samsung Halts All Sales of Galaxy Note 7, Recommends Powering Down and Getting a Refund |

Submitted via IRC for exec

Moments ago, Samsung confirmed that they are halting all sales and exchanges of the Galaxy Note 7 across the globe. Not only that, but they are recommending that owners of the phone turn them off and “take advantage of the remedies available.” Those remedies are returning the phone at the place of purchase for a refund …

Source: http://www.droid-life.com/2016/10/10/official-samsung-halts-sales-galaxy-note-7-recommends-powering-getting-refund/

All sales and production of the Galaxy Note 7 have now been halted.


Previously:

Samsung Recalls Galaxy Note 7 due to 'Exploding' Batteries
Florida Man Sues Samsung Over Galaxy Note 7 that Exploded in His Pants
Samsung Faces the Prospect of a Second Galaxy Note 7 Recall


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  • (Score: 0) by Anonymous Coward on Monday October 10 2016, @09:25PM

    by Anonymous Coward on Monday October 10 2016, @09:25PM (#412646)

    Humans lives aren't worth shit. Reputation is the only thing that matters. That's why I logged in to post motherfuckees!

  • (Score: 2) by janrinok on Tuesday October 11 2016, @12:54AM

    by janrinok (52) Subscriber Badge on Tuesday October 11 2016, @12:54AM (#412731) Journal

    Human lives are important, which is why they are recalling and replacing as required, However, they are still a company and they need to carry out damage limitation, hence they want to limit any adverse 'tarnishing' of the brand. The two things can occur at the same time and doing both is a sensible option.

  • (Score: 0) by Anonymous Coward on Tuesday October 11 2016, @08:04PM

    by Anonymous Coward on Tuesday October 11 2016, @08:04PM (#413089)

    Yeah, i'd rather buy products from a manufacturer who didn't care about their brand and wouldn't recall their defective products.

  • (Score: 2) by davester666 on Wednesday October 12 2016, @05:14AM

    by davester666 (155) on Wednesday October 12 2016, @05:14AM (#413282)

    You have definitely tarnished the brand of "Anonymous Coward"