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"We are temporarily adjusting the Galaxy Note7 production schedule in order to take further steps to ensure quality and safety matters," a company spokesperson said. Production of the phone has been temporarily suspended, a person familiar with the matter told CNN on Monday.
The development is the latest in a string of embarrassing setbacks for Samsung over the Note 7, one of its flagship smartphones. It comes aftercell phone carriers in the United States and Australia said they would stop offering replacement Note 7s following concerns that the new versions are no safer from fire risk than the originals.
Soon after the Galaxy Note 7 hit stores in August, some users reported that their phones were catching fire. Samsung (SSNLF) recalled about 2.5 million of the devices worldwide last month, blaming faulty batteries for overheating the phones and causing them to ignite.
Replacement phones were supposed to solve the issue, and users started trading in their old devices. But some customers have been reporting the same dangerous problems with their new phones.
In the past week, an American user reported his replacement phone caught fire, even though it wasn't plugged in. And on Wednesday, smoke started billowing from a replacement Galaxy Note 7 aboard a Southwest Airline plane before it departed, prompting the flight's cancellation.
The U.S. Consumer Product Safety Commission has said it is investigating the incident on the plane.
TuanAnh Nguyen, a research analyst at Canalys, said the production halt would cost Samsung billions of dollars in lost sales over the next six to nine months. It should now abandon the product entirely, he said. "Samsung needs to quickly put an end to the Note 7 line so as not to get deeper into trouble with recalls and faulty devices which will tarnish its brand," Nguyen said.
UPDATE:
Official: Samsung Halts All Sales of Galaxy Note 7, Recommends Powering Down and Getting a Refund |
Submitted via IRC for exec
Moments ago, Samsung confirmed that they are halting all sales and exchanges of the Galaxy Note 7 across the globe. Not only that, but they are recommending that owners of the phone turn them off and “take advantage of the remedies available.” Those remedies are returning the phone at the place of purchase for a refund …
All sales and production of the Galaxy Note 7 have now been halted.
Previously:
Samsung Recalls Galaxy Note 7 due to 'Exploding' Batteries
Florida Man Sues Samsung Over Galaxy Note 7 that Exploded in His Pants
Samsung Faces the Prospect of a Second Galaxy Note 7 Recall
(Score: 1, Troll) by drussell on Tuesday October 11 2016, @02:27AM
I would never buy anything made by Samsung.
It is all cheap Korean crap.
(Score: 2) by jasassin on Tuesday October 11 2016, @02:46AM
What Android phone would you buy if you had to?
jasassin@gmail.com GPG Key ID: 0xE6462C68A9A3DB5A
(Score: 2) by drussell on Tuesday October 11 2016, @03:50PM
Well, personally, I sill haven't worked my way through my stack of Nokia 5300s yet, I can break a few more before I'll even consider a "smart" phone for myself and then I would probably get a Blackberry... However, to answer your question, since my favorite, Nokia, got "Microsofted", that doesn't work anymore, HTC is utter garbage, Samsung is crap, Sony has gone to shit over the years in multiple ways and I will never live in Apple's walled garden...
What dos that leave? Maybe Motorola? Or perhaps one of the brands that are trickier to find around here but usually make really good stuff. Panasonic comes to mind. They still make really nice stuff. I'm still lamenting the loss of their plasma TV line (I sold many of those right up until they were discontinued) but I still really like Panasonic. Or, maybe ASUS, if I could find them...
Years ago when ASUS still sent out those inch-thick monthly paper marketing catalogue things to their registered resellers, I remember seeing their phones in there when they started to make phones and they looked REALLY nice at the time so I would hope that they've kept up and still make good stuff, though I've never actually used one myself or ever even recall seeing one of theirs in person.
(Score: 0) by Anonymous Coward on Tuesday October 11 2016, @09:36AM
If you're getting an iPhone it might be hard to avoid Korean stuff.