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posted by janrinok on Monday October 24 2016, @11:49PM   Printer-friendly
from the many-will-not-be-surprised dept.

Computerworld reports

Ford engineer called MyFord Touch infotainment system "a polished turd"

Documents in a class-action lawsuit against Ford and its original MyFord Touch in-vehicle infotainment (IVI) system reveal that the company's engineers and even its top executive were frustrated with the problematic technology.

The documents from the 2013 lawsuit show Ford engineers believed the IVI, which was powered by the SYNC operating system launched in 2010, might be "unsaleable" and even described a later upgrade as a "polished turd", according to a report in the Detroit News , which was confirmed by Computerworld.

The SYNC OS was originally powered by Microsoft software. Microsoft continued releasing software revisions it knew were defective, according to the lawsuit.

"In the spring of 2011, Ford hired Microsoft to oversee revisions, and hopefully the improvement, of the [software]. But ... Microsoft was unable to meaningfully improve the software, and Ford continued releasing revised software that it knew was still defective", the lawsuit states.

[The week of October 3], a U.S. District Court judge certified the case as a class action.

Consumer groups from nine states are involved in the lawsuit against Ford. The lawsuit describes an IVI screen that would freeze or go blank; generate error messages that wouldn't go away; voice recognition and navigation systems that failed to work; problems wirelessly pairing with smartphones; and a generally slow system.

[...] In 2014, Ford announced it was dropping Microsoft as the platform supplier for SYNC and moving to one based on Blackberry QNX for its SYNC 3 IVI.

Previous: It's Official: Ford Dumps Windows for QNX


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  • (Score: 2) by skater on Tuesday October 25 2016, @11:29AM

    by skater (4342) on Tuesday October 25 2016, @11:29AM (#418477) Journal

    Really? I have a Pioneer radio in my car with bluetooth, and the mic works perfectly... No problem at all with people hearing me. And my car is a '99, and has plenty of ambient noise inside. I've driven plenty of louder vehicles, but my wife's Accord (for example) is much quieter inside, too.

    I have my mic mounted on the driver's side visor. I wonder if yours is picking up vibrations from the vehicle, while mine is a bit more isolated because of the soft visor (and being farther from the engine and all).

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