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posted by cmn32480 on Tuesday November 22 2016, @06:37PM   Printer-friendly
from the bot-vs-automated-system dept.

If you're tired of robotic responses from Comcast's customer service department, Trim has introduced a great new way to retaliate with a free automated bot tool to deal with Comcast while you do something else.

The Chrome browser extension interacts with Comcast's online chat support to negotiate a lower bill for you when your internet service slows to a crawl, there is a service outage, or if you just need a better deal.

"Our bot is best for checking for discounts and seeing if you can get a customer service credit," Thomas Smyth, co-founder & CEO of Trim tells Stop the Cap!


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  • (Score: 1) by claywar on Tuesday November 22 2016, @10:49PM

    by claywar (3069) on Tuesday November 22 2016, @10:49PM (#431541)

    And you're assuming after that pathetic excuse for a video that we'd want more information. The process wasn't shown outside of the initial messages, which made for lackluster entertainment at best. I prefer the common approach of answering all of their questions before asked (especially tech support).