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Let This New Bot Negotiate With Online Chat Reps for a Lower Comcast Bill

posted by cmn32480 on Tuesday November 22 2016, @06:37PM   Printer-friendly
from the bot-vs-automated-system dept.

An Anonymous Coward writes:

If you're tired of robotic responses from Comcast's customer service department, Trim has introduced a great new way to retaliate with a free automated bot tool to deal with Comcast while you do something else.

The Chrome browser extension interacts with Comcast's online chat support to negotiate a lower bill for you when your internet service slows to a crawl, there is a service outage, or if you just need a better deal.

"Our bot is best for checking for discounts and seeing if you can get a customer service credit," Thomas Smyth, co-founder & CEO of Trim tells Stop the Cap!

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  • (Score: 1, Interesting) by Anonymous Coward on Tuesday November 22 2016, @11:38PM

    by Anonymous Coward on Tuesday November 22 2016, @11:38PM (#431568)

    > There is no bot,

    How do you know?
    Its definitely more than just a video, there is an actual extension.
    I don't have a comcast account, but I filled in bogus info and it proceeded to log into the comcast chat and start talking to their customer service person (or maybe their bot, online no one knows you are a bot). I killed it before it got very far.

    Anyone with an actual comcast account try it?

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