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posted by takyon on Saturday January 14 2017, @02:02PM   Printer-friendly
from the photo-lab-informant-2.0 dept.

The OC Weekly reports on the case United States of America v. Mark A. Rettenmaier in which a California doctor is charged with knowingly possessing child pornography. The defendant came under investigation after he brought his computer to Best Buy's Geek Squad for service. A technician there discovered an image of an unclothed girl (which the defence asserts is not child pornography) in unallocated space of the computer's hard drive.

According to the defence attorney,

[...] records show "FBI and Best Buy made sure that during the period from 2007 to the present, there was always at least one supervisor who was an active informant."

The OC Weekly story says that:

[...] the company's repair technicians routinely searched customers' devices for files that could earn them $500 windfalls as FBI informants.

Best Buy has issued a statement which says:

"Best Buy and Geek Squad have no relationship with the FBI. From time to time, our repair agents discover material that may be child pornography, and we have a legal and moral obligation to turn that material over to law enforcement. We are proud of our policy and share it with our customers before we begin any repair.

"Any circumstances in which an employee received payment from the FBI is the result of extremely poor individual judgment, is not something we tolerate and is certainly not a part of our normal business behavior.

"To be clear, our agents unintentionally find child pornography as they try to make the repairs the customer is paying for. They are not looking for it. Our policies prohibit agents from doing anything other than what is necessary to solve the customer's problem so that we can maintain their privacy and keep up with the volume of repairs."

Additional coverage:

Related: How Best Buy's Computer-Wiping Error Turned Me into an Amateur Blackhat


Original Submission

 
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  • (Score: 0) by Anonymous Coward on Saturday January 14 2017, @11:28PM

    by Anonymous Coward on Saturday January 14 2017, @11:28PM (#453951)

    How do you know it's illicit, especially in the case of photos or videos, without looking at it? File names aren't enough. Well, if it's a screensaver or something, then it's understandable.

  • (Score: 2) by Subsentient on Sunday January 15 2017, @06:12AM

    by Subsentient (1111) on Sunday January 15 2017, @06:12AM (#454024) Homepage Journal

    thumbnails in the file manager, for one.

    --
    "It is no measure of health to be well adjusted to a profoundly sick society." -Jiddu Krishnamurti