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posted by on Thursday February 02 2017, @03:17AM   Printer-friendly
from the Re-Re-Re-Fwd-Re-Reply-All dept.

The NHS reply-all email fail last year involved 500 million emails being sent across the health service's network in just 75 minutes.

A test message sent on 14 November to what an unfortunate "senior associate ICT delivery facilitator" thought was a local distribution list she had created instead went to all 850,000 people with an NHSmail email account. The blank message, sent early in the morning with a subject line that simply read "test", was sent to a distribution list called "CroydonPractices". Around 80 irritated folk promptly hit "reply" to demand they be removed from the list – which was when the meltdown began.

[...] "A software configuration error meant that the system applied an 'All England' rule rather than one including only the administrator's organisation," continued the report on the snafu. "The administrator would not have known that this had occurred."

Source: https://www.theregister.co.uk/2017/01/31/nhs_reply_all_email_fail_half_billion_messages/

-- submitted from IRC


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  • (Score: 2) by mcgrew on Thursday February 02 2017, @02:55PM

    by mcgrew (701) <publish@mcgrewbooks.com> on Thursday February 02 2017, @02:55PM (#461986) Homepage Journal

    The new DHS (Department of Human Services) Secretary (big cheese) sent a "merry Christmas" to all employees. Another newbie, a low-level employee, hit "reply all" instead of "reply" and the same sequence of events as chronicled in TFS occurred. It was a smaller scale, as DHD only employs thousands of people.

    The low-level employee was fired.

    --
    mcgrewbooks.com mcgrew.info nooze.org
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  • (Score: 2, Insightful) by Anonymous Coward on Thursday February 02 2017, @06:12PM

    by Anonymous Coward on Thursday February 02 2017, @06:12PM (#462036)

    The low-level employee was fired.

    I really hope they were fired for unrelated reasons and it is merely coincidental. If accidentally clicking 10-pixels too far to the right by mistake one time was a firing offense, I (and everybody I know) would be on the street and unemployable.