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posted by on Wednesday April 12 2017, @03:37PM   Printer-friendly
from the customer-relations dept.

NPR reports

Passengers on a United Express flight from Chicago to Louisville, Ky., were horrified when a man was forcibly removed--violently wrenched from his seat and physically dragged down the aisle. [...] Videos of the scene have prompted calls to boycott United Airlines.

[...] The Chicago Department of Aviation [...] says the actions of the security officers were "not condoned by the Department" and that one individual has been placed on leave pending a review.

[...] Passengers had already boarded on Sunday evening [April 10] at O'Hare International Airport when United asked for volunteers to take another flight the next day to make room for four United staff members who needed seats.

The airline offered $400 and a free hotel, passenger Audra D. Bridges told the Louisville Courier-Journal. When no one volunteered, the offer was doubled to $800. When there were still no bites, the airline selected four passengers to leave the flight--including the man in the video and his wife.

"They told him he had been selected randomly to be taken off the flight", Bridges said.

[...] The man said he was a doctor and that he "needed to work at the hospital the next day", passenger Jayse D. Anspach said.

[...] Both Bridges and Anspach posted videos of three security officers, who appear to be wearing the uniforms of Chicago aviation police, wrenching the man out of his seat, prompting wails. His face appeared to strike an armrest. Then they dragged his limp body down the aisle.

Footage shows the man was bleeding from the mouth as they dragged him away. His glasses were askew and his shirt was riding up over his belly.

"It looked like he was knocked out, because he went limp and quiet and they dragged him out of the plane like a rag doll", Anspach wrote.

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  • (Score: 2) by aclarke on Wednesday April 12 2017, @07:18PM

    by aclarke (2049) on Wednesday April 12 2017, @07:18PM (#492991) Homepage

    Flights originating (and possibly landing) in EU have laws to protect consumers. Fancy that. If the flight is delayed due to something in the airline's control, there are required payments to the flyer. It's one amount for a delayed flight, and more for a cancelled flight. Payments are more for longer hauls than they are for shorter.

    Of course, the airlines will still try to weasel out. British Airways is in the process of trying to screw my family out of €2400 due to a delay they say was out of their control, but oddly enough at the gate when our flight was cancelled it was due to not having crew available. There are processes to go through to have this mediated, and I just need to see the process through.

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