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Recently, someone in my family was not able to get into their home PC with their password, and called for assistance. This means having to drive down to the machine to see what they are doing, and log in with the appropriate account that can reset that password. Work commitments preclude driving there right away to see what is happening, and I am trying to locate a remote access solution. If they were logged into the machine, I could use some sort of remote assistance tool, but that is not an option in this case. There is the possibility of setting up SSH or OpenVPN to access the machine via the Internet, but I am not certain leaving those tools running all the time is the smartest idea in this day and age.
What recommendations do the Soylent community have for securely managing a machine over the Internet when someone is not logged into it?
(Score: 3, Funny) by Anonymous Coward on Sunday April 30 2017, @01:28PM (6 children)
"How do you Remotely Manage the Family's Computers?"
I don't. I just let the NSA do it for me.
(Score: 4, Informative) by The Mighty Buzzard on Sunday April 30 2017, @01:51PM (2 children)
Me either. I tell them I haven't run Windows except for games in twenty years though.
My rights don't end where your fear begins.
(Score: 0) by Anonymous Coward on Sunday April 30 2017, @01:54PM
Or tell them that you'll fix the issues when you're in the neighbourhood again... or get support by someone else (most of the times they get it fixed before I'm visiting them again, or it is not so urgent any more).
(Score: 0) by Anonymous Coward on Monday May 01 2017, @01:27AM
With recent hardware failures and other events the whole family has switched to windows 10. I run debian. I used to provide tech support. Used to. Now I respond to any request for support with "windows 10? Yes. That is probably the problem".
They can't understand why I won't or can't support 10 when I supported 7.
My response? Yes. Exactly. You don't understand. One day you might. And on that day I will be here.
If they want to run that privacy destroying auto rebooting crap on their machine then fine. Just don't involve me
(Score: 1, Funny) by Anonymous Coward on Sunday April 30 2017, @02:53PM (1 child)
Why not just wait 5 minutes until the "Windows Technical Support" people from India call again and let them take a wack at it?
(Score: 2, Funny) by Anonymous Coward on Sunday April 30 2017, @04:03PM
Because they really do work for Micro$oft.
(Score: 3, Funny) by driverless on Monday May 01 2017, @03:19AM
I outsource it to some guys in Russia. They actually do it for free in return for me letting them send some email from my machines, and run a site for fishing enthusiasts or something like that.