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Recently, someone in my family was not able to get into their home PC with their password, and called for assistance. This means having to drive down to the machine to see what they are doing, and log in with the appropriate account that can reset that password. Work commitments preclude driving there right away to see what is happening, and I am trying to locate a remote access solution. If they were logged into the machine, I could use some sort of remote assistance tool, but that is not an option in this case. There is the possibility of setting up SSH or OpenVPN to access the machine via the Internet, but I am not certain leaving those tools running all the time is the smartest idea in this day and age.
What recommendations do the Soylent community have for securely managing a machine over the Internet when someone is not logged into it?
(Score: 3, Funny) by Sulla on Sunday April 30 2017, @08:15PM
Well if a family member called I would tell them that the correct procedure would have been to access the online portal and submit a properly formatted service request, then I would hang up.
These people, you think I am going to drop everything and fix a problem on your terms? The service request system exists so that requests can be ordered and completed by priority. Not going to have my one service tech busy on the phone when I am trying to play solitare.
Ceterum censeo Sinae esse delendam