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posted by martyb on Sunday April 30 2017, @01:22PM   Printer-friendly
from the Ask-Soylent dept.

Recently, someone in my family was not able to get into their home PC with their password, and called for assistance. This means having to drive down to the machine to see what they are doing, and log in with the appropriate account that can reset that password. Work commitments preclude driving there right away to see what is happening, and I am trying to locate a remote access solution. If they were logged into the machine, I could use some sort of remote assistance tool, but that is not an option in this case. There is the possibility of setting up SSH or OpenVPN to access the machine via the Internet, but I am not certain leaving those tools running all the time is the smartest idea in this day and age.

What recommendations do the Soylent community have for securely managing a machine over the Internet when someone is not logged into it?


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  • (Score: 2) by Popeidol on Monday May 01 2017, @01:11PM

    by Popeidol (35) on Monday May 01 2017, @01:11PM (#502248) Journal

    This. It's cross platform, free for personal use, handles all kinds of dodgy or badly designed networks, and doesn't require a full install for people you're supporting - just get them to grab and run the quicksupport exe.

    I previously used a reverse VNC client for the same thing. Teamviewer requires less maintenance and works better in a wider variety of scenarios. For ad-hoc support of family and friends I haven't found anything better.

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