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posted by n1 on Saturday May 20 2017, @05:05AM   Printer-friendly
from the "bricks"-is-absolutely-accurate-this-time dept.

The Register (aka El Reg) reports:

Many [who installed the latest Dell BIOS update] now cannot boot up their machines. One typical explanation posted was: "Add me to the list Dell Inspiron 20 model 3052, updated on the weekend, woke up to a solid amber/orange light and a dead computer. Contacted Dell on facebook and this is what I was told "The updates Dell releases don't affect the system. But it would enhance the performance of the system" ummmm no....if they broke they need to fix it."

[...] Some users complained screens cycled through red, green, blue and white while others saw nothing but an amber or red power light and a dead screen.

The main model affected by the allegedly dodgy update is the Inspiron 20 3052, although a few users reported similar problems with Inspiron 3252s.

[...] Dell's initial reaction was to tell customers they needed to buy new motherboards.

[...] Although complaints in the forum date back to May 12, Dell took four days to offer up a possible solution... which users subsequently said didn't work. Dell has yet to send [El Reg] a statement.

Have we saved anyone from a big headache?

The relevant Dell forum thread can be found here.


Original Submission

 
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  • (Score: 2) by Chromium_One on Saturday May 20 2017, @08:06PM

    by Chromium_One (4574) on Saturday May 20 2017, @08:06PM (#512697)

    The metric of cost-per-user-serviced-this-quarter is not meaningful for this type of feature, but instead over the lifetime of the product. Having a reputation for products that can be repaired when everyone else consistently makes disposable junk may result in more sales later, though your fuckhead MBA types will claim that anything easily field repairable is a lost new unit sale right then.

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