[...] he wrote an email to the customer service with title "I only make US$400 a month, you really wanna do this to me?" saying that he could not afford the ransom to decrypt his computer.
ThunderCrypt responded to his message and told the netizen that they have switched it to decryption mode [...]
(Score: 2) by darkfeline on Friday May 26 2017, @07:33PM
I think the point is that ransomware authors provide better customer service than most "legitimate" companies like banks, ISPs, etc.
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