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Serious problems with British Airways' IT systems have led to thousands of passengers having their plans disrupted, after all flights from Heathrow and Gatwick were cancelled.
Passengers described "chaotic" scenes at the airports, with some criticising BA for a lack of information.
The airline has apologised, and told passengers not to come to the airport.
BA chief executive Alex Cruz said: "We believe the root cause was a power supply issue."
In a video statement released via Twitter, he added: "I am really sorry we don't have better news as yet, but I can assure you our teams are working as hard as they can to resolve these issues."
Mr Cruz said there was no evidence the computer problems were the result of a cyber attack.
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(Score: 3, Insightful) by kaszz on Sunday May 28 2017, @01:53PM
Will the saved costs make up for the compensations galore and part of the customers taking business elsewhere?
I'll hope people getting the outsource shaft does the "oops I didn't mention how to fix script /root/path/deep/daily_fixing.sh, the backup machine or that the transformer needs a dust cleaning regularly". Almost like a logic bomb ;)
Makes me wonder what other airlines that has outsourced recently? the "avoid these incompetent airlines list".