SoylentNews is people
SoylentNews
United Airlines' customer-relations woes continue, this time with a musician attempting to board with her centuries-old violin and being assaulted by a UA employee and having her hand injured.
A professional musician says a United Airlines employee tried to wrestle away her violin after she insisted on carrying the valuable antique onto her flight.
Yennifer Correia wanted to keep the violin, which is hundreds of years old and worth tens of thousands of dollars, with her while flying Sunday from St. Louis to Houston for work, reported KPRC-TV.
Federal law requires airlines to allow musicians to bring their instruments aboard as carry-on luggage, under certain conditions, but Correia said a United supervisor insisted she pay $50 to check in her violin.
"She was rude from the beginning, saying these are the rules — all you can take with you are some personal items on the plane, and the instrument is too big and it's not going to fit," Correia said.
[...] "She proceeded to throw herself on top of my suitcase, so she could take the rest of the sticker from my suitcase," Correia said. "At this point, we're both struggling — pulling the suitcase — and I'm trying to get her not to take the sticker from me."
This comes immediately after an incident where a wheelchair-bound woman was dropped by a UA employee, causing permanent injuries.
(Score: 2, Interesting) by Anonymous Coward on Friday June 09 2017, @09:09AM (1 child)
Once upon the time, in airlines, customer was the king. Not any more. Now passengers are just cargo, a nasty live cargo that moves around, rambles and complains. The policy of the company is to use tough ways to transport such a nasty herd. Although sometimes such behavior is exposed in media, summing up pros and cons, that policy works pretty well.
The airlines apologize publicly. Nevertheless, the employee is not fired because that is the policy the airline wants to encourage its employees to follow. It wants to reduce expenses in passengers to the minimum so it needs arrogant bullies to keep unsatified passengers under control.
(Score: 0) by Anonymous Coward on Friday June 09 2017, @02:54PM
they are slaves on a slave ship. that is well established before the slaves are loaded onto the ship. see tsa grope, irradiate, etc.