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United Airlines Supervisor Injures Musician's Hand While Wresting Antique Violin in Baggage Dispute

posted by on Friday June 09 2017, @06:43AM   Printer-friendly
from the not-a-good-week dept.

Grishnakh writes:

United Airlines' customer-relations woes continue, this time with a musician attempting to board with her centuries-old violin and being assaulted by a UA employee and having her hand injured.

A professional musician says a United Airlines employee tried to wrestle away her violin after she insisted on carrying the valuable antique onto her flight.

Yennifer Correia wanted to keep the violin, which is hundreds of years old and worth tens of thousands of dollars, with her while flying Sunday from St. Louis to Houston for work, reported KPRC-TV.

Federal law requires airlines to allow musicians to bring their instruments aboard as carry-on luggage, under certain conditions, but Correia said a United supervisor insisted she pay $50 to check in her violin.

"She was rude from the beginning, saying these are the rules — all you can take with you are some personal items on the plane, and the instrument is too big and it's not going to fit," Correia said.

[...] "She proceeded to throw herself on top of my suitcase, so she could take the rest of the sticker from my suitcase," Correia said. "At this point, we're both struggling — pulling the suitcase — and I'm trying to get her not to take the sticker from me."

This comes immediately after an incident where a wheelchair-bound woman was dropped by a UA employee, causing permanent injuries.

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  • (Score: 0) by Anonymous Coward on Friday June 09 2017, @10:32AM (1 child)

    by Anonymous Coward on Friday June 09 2017, @10:32AM (#522996)

    Sure, it isn't an excuse, but like maintaining a system, having redundancies like letting them know ahead of time (maybe even asking for an employee escort) is good for when things go wrong. Especially when something is unusual (the cargo in this case).

    Having re-read the OP, I could have chosen better wording so it didn't look like I was saying the victim was the one at fault. My apologies.

  • (Score: 2) by kaszz on Friday June 09 2017, @01:10PM

    by kaszz (4211) on Friday June 09 2017, @01:10PM (#523027) Journal

    I didn't interpret it as that you said the victim was to blame. But that the staff didn't know their own rules. Which the company has to take responsibility for and no one else.