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posted by martyb on Wednesday August 02 2017, @02:12PM   Printer-friendly

For years, U.S. companies have been saving money by "offshoring" jobs — hiring people in India and other distant cubicle farms.

Today, jobs are being offshored again, back to the United States.

Nexient, a software outsourcing company, reflects the evolving geography of technology work. It holds daily video meetings with one of its clients, Bill.com, where team members stand up and say into the camera what they accomplished yesterday for Bill.com, and what they plan to do tomorrow. The difference is, they are phoning in from Michigan, not Mumbai.

"It's the first time we've been happy outsourcing," said René Lacerte, chief executive of Bill.com, a bill payment-and-collection service based in Palo Alto, California.

Nexient is a domestic outsourcer, a flourishing niche in the tech world as some U.S. companies pull back from the idea of hiring programmers a world away.

Source: http://www.bendbulletin.com/home/5484216-151/the-new-hot-spot-for-outsourcing-the-us


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  • (Score: 2) by edIII on Wednesday August 02 2017, @08:10PM

    by edIII (791) on Wednesday August 02 2017, @08:10PM (#548093)

    That is actually a real problem. People with thick Indian accents can be hard to understand on excellent connections. With a mediocre connection and a thick Indian accent, I have problems understanding what they say.

    I'm not mean about it, but I do get a little frustrated telling "Bob" to repeat himself five times so that I can understand what he is saying. Some accents are thicker than others, and a significant percentage I have only a few problems getting though the conversation.

    It's not about anything but poor communication, and when you are desperate enough to call for support, the last thing you want is to struggle with someone lying about their name trying to tell you something that you need to know.

    I must be a real gray beard with suspenders because I remember a time when I had a Microcom? book with all of the tech support numbers for every major manufacturer, supplier, vendor, etc. When you didn't have Internet, a book like that was treated as if it was gold. When I called people off that book, they spoke English well and more importantly, were well aware of their products. I even talked with an engineer once that lead the project to create the product I was asking support for. Dear lord, I need to get a shotgun to keep people off my lawn.....

    That's pretty much gone. All tech support is a maze of IVR menus, some sadistic, with a chance of talking to a real human being that doesn't know shit. Their underpaid and use whatever in house wiki they have to do voice overs for copypasta. It's not very often that I get to somebody competent anymore, or actually involved with the product beyond documentation.

    So not surprising it's coming back to the US.

    1. We speak English. Some better than others.
    2. There is a real chance we might actually know something.
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