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Consumer Reports has revoked its recommendation of Microsoft Surface laptops and tablets due to poor reliability compared to other brands, as reported by its subscribers:
Consumer Reports is removing its "recommended" designation from four Microsoft laptops and cannot recommend any other Microsoft laptops or tablets because of poor predicted reliability in comparison with most other brands.
To judge reliability, Consumer Reports surveys its subscribers about the products they own and use. New studies conducted by the Consumer Reports National Research Center estimate that 25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership.
Microsoft objects:
"Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability," Microsoft said in an emailed statement. "We don't believe these findings accurately reflect Surface owners' true experiences or capture the performance and reliability improvements made with every Surface generation."
Also at CNN, CNBC, and Reuters.
Update: Microsoft blog post.
(Score: 3, Informative) by canopic jug on Friday August 11 2017, @04:37PM (2 children)
They should have pulled it for being a turd of a product long ago.
To be more specific, it is an unrepairable turd [ifixit.com] of a product. And that's just counting the hardware, not even looking at the Vista10 malware that comes pre-installed.
Money is not free speech. Elections should not be auctions.
(Score: 0) by Anonymous Coward on Saturday August 12 2017, @04:31AM (1 child)
You stopped short. I'll expand on this:
How Consumer Reports ever gave this piece of junk a recommendation in the first place should be the big question here.
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(Score: 2) by captain normal on Saturday August 12 2017, @04:58AM
In other works: just like Mac Book Pro.
When life isn't going right, go left.