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posted by cmn32480 on Tuesday October 24 2017, @06:22PM   Printer-friendly
from the somebody-blue-up-over-this dept.

Arthur T Knackerbracket has found the following story:

Back in September, IBM was left red-faced when its global load balancer and reverse DNS services fell over for 21 hours.

At the time, IBM blamed the outage on a third-party domain name registrar that was transferring some domains to another registrar. The sending registrar, IBM said, accidentally put the domains in a "hold state" that prevented them being transferred. As the load balancer and reverse DNS service relied on the domains in question, the services became inaccessible to customers.

IBM's now released an incident summary [PDF] in which it says "multiple domain names were mistakenly allowed to expire and were in hold status."

The explanation also reveals that the network-layer.net domain was caught up in the mess, in addition to the global-datacenter.com and global-datacenter.net domains that IBM reported as messed up in September.

It's unclear if IBM or its outsourced registrar was responsible for the failure to renew registration for the domains.

-- submitted from IRC


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  • (Score: 5, Insightful) by AndyTheAbsurd on Tuesday October 24 2017, @06:45PM (9 children)

    by AndyTheAbsurd (3958) on Tuesday October 24 2017, @06:45PM (#586994) Journal

    Fuck any organization that can't remember if it registered under .com or .net. I'm tired of the every site needing me to allow javascript from 15 other domains, often the same word followed by .com, .net, .io, .ly, etc before they'll work properly. It really feels like bullshit.

    --
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  • (Score: 0) by Anonymous Coward on Tuesday October 24 2017, @06:58PM (4 children)

    by Anonymous Coward on Tuesday October 24 2017, @06:58PM (#587003)

    Only dummies are dumb enough to try to do anything in this world.

    Smart people are smart enough to know that it's not worthwhile to create anything, and thus they are never the ones to be in charge.

    • (Score: 5, Funny) by DannyB on Tuesday October 24 2017, @07:21PM (3 children)

      by DannyB (5839) Subscriber Badge on Tuesday October 24 2017, @07:21PM (#587028) Journal

      Engineeers should not be in charge.
      They don't think out of the box. They are too constrained by reality and facts.

      --
      The lower I set my standards the more accomplishments I have.
      • (Score: 0) by Anonymous Coward on Tuesday October 24 2017, @07:50PM (1 child)

        by Anonymous Coward on Tuesday October 24 2017, @07:50PM (#587060)

        Marketing department^W pit is over /that/ way... don't ever let yourself be seen here anymore...

        • (Score: 0) by Anonymous Coward on Tuesday October 24 2017, @07:59PM

          by Anonymous Coward on Tuesday October 24 2017, @07:59PM (#587066)

          LOL^WROLF

      • (Score: 2) by Thexalon on Tuesday October 24 2017, @08:40PM

        by Thexalon (636) on Tuesday October 24 2017, @08:40PM (#587082)

        Relevant short film [youtube.com]

        Nobody likes a naysayer.

        --
        The only thing that stops a bad guy with a compiler is a good guy with a compiler.
  • (Score: 3, Insightful) by edIII on Tuesday October 24 2017, @07:06PM (2 children)

    by edIII (791) on Tuesday October 24 2017, @07:06PM (#587010)

    It's worse though. This is unfortunately all too common with site owners of all sizes. The domain ownership is an after thought, and probably, because it isn't a lot of money. A small tiny charge, for a super critical piece of infrastructure that the average person doesn't really understand. They can remember the fucking coffee in the break room, but that costs more, and is more in your face than the banalities of domain ownership.

    That's why it's worse. This is IBM. Just one of their bank accounts dwarfs mine by several orders of magnitude. Literally. Fucking avaricious little bitches, aka executives, couldn't be smart and buy the damn domain for 10 years. I know small business owners that were smart enough to buy it for 10 years upfront. That's what $100-$200 depending on what ICANN was charging at the time?

    The board of the company should have a fucking note to discuss renewing all domains for the maximum amount of time allowed, every 5 years. Either that, or a competent CTO would surely be peppering himself with notes to review the domain infrastructure every year.

    To lose an empire over pennies. Ridiculous.

    --
    Technically, lunchtime is at any moment. It's just a wave function.
    • (Score: 3, Interesting) by DannyB on Tuesday October 24 2017, @07:27PM (1 child)

      by DannyB (5839) Subscriber Badge on Tuesday October 24 2017, @07:27PM (#587034) Journal

      Renewing every 5 years could be worse than renewing every 1 year.

      I have to create a calendar entry (several months early) to buy a new domain certificate every few years. It's funny that nobody else seems to think of that. It's not the same as the domain. But still. You would think that someone higher up than a developer could do this.

      If an organization cannot:
      1. renew their domains
      2. renew their certificates
      failure of either one is an indicator the organization is not organizationally mature enough to use HPKP.

      --
      The lower I set my standards the more accomplishments I have.
      • (Score: 0) by Anonymous Coward on Tuesday October 24 2017, @10:01PM

        by Anonymous Coward on Tuesday October 24 2017, @10:01PM (#587132)

        and like most large companies, after 18 months the smart people and dumb people alike will get rotated out due to policy of never keeping a contractor longer than that, and the employees that recommend outsourcing everything so they can do nothing will be able to blame someone no longer there for not doing what the person who replaced them didnt know to do.

        Renew over 5 years, 10 years, and only employees burned by it before will remember to think about it come the next renewal (having been impacted by the previous one).

  • (Score: 2) by fishybell on Wednesday October 25 2017, @12:42AM

    by fishybell (3156) on Wednesday October 25 2017, @12:42AM (#587190)

    The company I worked for for years forgot to renew the patent on their highest selling product.