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IBM Broke its Cloud by Letting Three Domain Names Expire

posted by cmn32480 on Tuesday October 24 2017, @06:22PM   Printer-friendly
from the somebody-blue-up-over-this dept.

Arthur T Knackerbracket has found the following story:

Back in September, IBM was left red-faced when its global load balancer and reverse DNS services fell over for 21 hours.

At the time, IBM blamed the outage on a third-party domain name registrar that was transferring some domains to another registrar. The sending registrar, IBM said, accidentally put the domains in a "hold state" that prevented them being transferred. As the load balancer and reverse DNS service relied on the domains in question, the services became inaccessible to customers.

IBM's now released an incident summary [PDF] in which it says "multiple domain names were mistakenly allowed to expire and were in hold status."

The explanation also reveals that the network-layer.net domain was caught up in the mess, in addition to the global-datacenter.com and global-datacenter.net domains that IBM reported as messed up in September.

It's unclear if IBM or its outsourced registrar was responsible for the failure to renew registration for the domains.

-- submitted from IRC

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  • (Score: 3, Funny) by edIII on Tuesday October 24 2017, @07:16PM (1 child)

    by edIII (791) on Tuesday October 24 2017, @07:16PM (#587020)

    That, plus:

    1. If you have billions of dollars, spend the less than $500 (including employee time) to renew critical domains for the maximum amount of time offered.
    2. Try doing it before the expiration date.
    3. When in doubt about a domain, renew it.
    4. When in doubt if a domain is important, tell IT you decided to let it expire and see their reaction to the news.
    --
    Technically, lunchtime is at any moment. It's just a wave function.
    Starting Score:    1  point
    Moderation   +1  
       Funny=1, Total=1
    Extra 'Funny' Modifier   0  
    Karma-Bonus Modifier   +1  
    Total Score:   3  

  • (Score: 2) by nobu_the_bard on Wednesday October 25 2017, @04:24PM

    by nobu_the_bard (6373) on Wednesday October 25 2017, @04:24PM (#587440)

    That is excellent, I need to remember your #4 suggestion there.