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posted by mrpg on Friday March 02 2018, @03:04AM   Printer-friendly
from the put-it-in-gear dept.

Arthur T Knackerbracket has found the following story:

UK watchdog Ofcom tells broadband firms: '30 days to sort your speeds'

Ofcom is tightening the screws – sort of – on broadband providers that play fast and loose with speed promises by imposing a deadline to fix problems or allow customers’ to end their contract early and without a penalty.

Punters are able to exit a deal if velocity slips below a minimum guaranteed level and the provider can’t rectify it, but providers currently have an unlimited resolution time before letting customers leave.

The major update to the code of practice, to be implemented in a year from now, will mean that providers must promote “realistic” speed estimates and “minimum” speed guarantees at the point of sale.

[...] Average download speeds for residential punters in peak hours (8pm to 10pm) are 34.6Mbit/s, and average maximum speeds are 39.1Mbit/s, according to the regulator.

[...] All of the major broadband players have signed up to Ofcom’s code of practice - it covers around 90 per cent of customers in the UK. But there is no legal imperative for these companies to comply with the code.

-- submitted from IRC


Original Submission

 
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  • (Score: 3, Insightful) by archfeld on Friday March 02 2018, @07:49AM (1 child)

    by archfeld (4650) <treboreel@live.com> on Friday March 02 2018, @07:49AM (#646263) Journal

    Spectrum is advertising their service as "starting" at 60mbps, and offering up to 100 mbps, while in reality even with the 'new' equipment they shipped us, 'free' of charge I have never managed greater than 23 mbps. I have no other option here and Spectrum doesn't give a shit. I wish Ajit Pai would DIAF. The FSCK'n city just signed a new contract with Spectrum for 10 more years of tyranny with no end in sight. In the US the FCC is (F)or the (C)orporate by the (C)orporate and to hell with the general public. Back in California at least I had a choice between 2 cable offerings...

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  • (Score: 3, Interesting) by FatPhil on Friday March 02 2018, @09:28AM

    by FatPhil (863) <pc-soylentNO@SPAMasdf.fi> on Friday March 02 2018, @09:28AM (#646296) Homepage
    Here in shitty backwards eastern europe, I get 50Mb/s from my 50Mb/s, except when I don't, and then I sometimes get 60-70Mb/s. (Had 100Mb/s for half a day once.)
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