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posted by cmn32480 on Monday March 12 2018, @10:43AM   Printer-friendly
from the would-you-like-fries-with-that dept.

Burger-flipper has job safety from the AI automation robots. Test runs of Flippy the Burger Flipping robot apparently didn't last more than a day, before Flippy was let go. Apparently he wasn't fast enough, lacked social skills and other workers had to work around him and his giant burger flipping arm. Flippy 2.0 (or whatever) will probably return one day with new burger flipping artificial intelligence, an improved arm and one of them funny Hawkings-like voice boxes so he can chit-chat with the other co-workers.

"Mostly it's the timing," he said. "When you're in the back, working with people, you talk to each other. With Flippy, you kind of need to work around his schedule. Choreographing the movements of what you do, when and how you do it."

(1) https://www.usatoday.com/story/tech/talkingtech/2018/03/07/flippy-burger-flipping-robot-break-already/405580002/

Previously: Burger-Flipping Robot Will Grill Meat in 50 Fast Food Restaurants


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  • (Score: 2) by JoeMerchant on Monday March 12 2018, @07:48PM

    by JoeMerchant (3937) on Monday March 12 2018, @07:48PM (#651492)

    Sure, my dad will still get angry at the shitty unreliable touchscreen interface, but that's not the same level of personally irate as you implied.

    My first irate customer ordered "peg legs" (Long John Silver's) at 9:30pm. Peg legs take 5:30 to cook, so about 7 minutes from order to bag out the window. During this time, Mr. Rate informs me that he's left his kids home, alone, and he needs his food now. I explain that peg legs take a long time to cook because of the bones in them, and they're almost ready. When he gets the bag, he looks inside and comes back with a "I can't give these to my kids, they've got BONES in them." I offer the boneless planks, but they will take another 4 minutes to cook... Mr. Rate leaves mumbling something about never coming back. So, as a human operator, the next time a customer ordered Peg Legs, I had a mini-conversation "the ones with the bones?" "yes, those." confirming the decision, which is something that a robot _could_ learn from a company trainer, but not likely self-taught OJT.

    Most irate customers will be taking out their self-inconsistency on the machines, calling the machines misleading or even faulty, making extra messes for the machines to clean up, even vandalizing the place. Decades of "the customer is always right" service policies have trained them that they get free and reduced price stuff when they get pouty, and some places will even reward them for apparent dementia.

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