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posted by mrpg on Monday April 30 2018, @01:14PM   Printer-friendly
from the clusterfuck++ dept.

The Guardian reports

[...] With customers locked out of their bank accounts, mortgage accounts vanishing, small businesses reporting that they could not pay their staff and reports of debit cards ceasing to work, the TSB[*] computer crisis has been one of the worst in recent memory. The bank, its chief executive, Paul Pester, admitted on Thursday, was “on its knees” and it faces a compensation bill likely to run to tens of millions of pounds.

[...] By March 2017, the nightmare for customers that was going to unfold a year later appeared inevitable. “It was unbelievable – hardly even a prototype or proof of concept, yet it was supposed to be fully tested and working by May before the integration work started,” the insider continued. “Senior staff were furious about the state it was in. Even logging in was problematic.”

[...] However, only hours after the switch was flicked, systems crumpled and up to 1.9m TSB customers who use internet and mobile banking were locked out. “I could have put money on the rollout being the disaster it has been, with evidence of major code changes on the hoof over last weekend and into this week,” the insider said.

[...] Customers reported receiving texts saying their cards had been used abroad, that they had discovered thousands of pounds in their accounts they did not have – or that mortgage accounts had vanished, multiplied or changed currency. One bemused account holder showed his TSB banking app recording a direct debit paid to Sky Digital 81 years from now. Some saw details of other people’s accounts and holidaymakers complained that they had been left unable to pay restaurant and hotel bills.

TSB, to customers’ fury, at first insisted the problems were only intermittent. At 3.40am on Wednesday 25 April, Pester tweeted that the system was “up and running”, only to be forced to apologise the next day and admit it was actually only running at 50% capacity.

[*] [Update added for our non-UK community. --martyb] TSB Bank was originally founded as "Trustee Savings Bank plc" on November 27, 1985:

TSB Bank plc is a retail and commercial bank in the United Kingdom, which is a subsidiary of the Sabadell Group. TSB Bank operates a nationwide network of 550 branches across England, Scotland and Wales. TSB launched in its present form on 9 September 2013, with more than 4.6 million customers and over £20 billion of loans and customer deposits, and is headquartered in Edinburgh.


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  • (Score: 2) by martyb on Tuesday May 01 2018, @12:04PM (2 children)

    by martyb (76) Subscriber Badge on Tuesday May 01 2018, @12:04PM (#674114) Journal

    Serves me right for trying to enter a comment using a mobile phone! Thanks, too, for the kind use of humor to call it to my attention.

    --
    Wit is intellect, dancing.
    Starting Score:    1  point
    Karma-Bonus Modifier   +1  

    Total Score:   2  
  • (Score: 4, Funny) by aristarchus on Tuesday May 01 2018, @08:25PM (1 child)

    by aristarchus (2645) on Tuesday May 01 2018, @08:25PM (#674300) Journal

    So only after I commented did I read the comment I was replying to, as is our wont here on SN, and then I see that the answer to my inquiry lay in an edit to the Fine Summary, which I probably, as is wont, etc., etc, did not read. So what have we (I) learned from this episode? When countering FA's with TLA's (Fine Articles with Three Letter Acronyms), do try to spell them out, on at least the first occurrence in the main body of text, if not in the FAT (File Allocati. . . Fine Article Title), and do not expect Soylentils, or again at least aristarchus to look at the FSU (Fine Summary Update). EOF QED.

    • (Score: 3, Funny) by martyb on Wednesday May 02 2018, @07:20PM

      by martyb (76) Subscriber Badge on Wednesday May 02 2018, @07:20PM (#674710) Journal

      So only after I commented did I read the comment I was replying to, as is our wont here on SN, and then I see that the answer to my inquiry lay in an edit to the Fine Summary, which I probably, as is wont, etc., etc, did not read. So what have we (I) learned from this episode? When countering FA's with TLA's (Fine Articles with Three Letter Acronyms), do try to spell them out, on at least the first occurrence in the main body of text, if not in the FAT (File Allocati. . . Fine Article Title), and do not expect Soylentils, or again at least aristarchus to look at the FSU (Fine Summary Update). EOF QED.

      Well played, oh ancient one. Well played, indeed! Kindly accept a "+1 Funny" from me.

      Oh, and I think you missed expanding an abbreviation/initialism in your reply. What is... "SN"? ;)

      --
      Wit is intellect, dancing.