CBC reports that a Canadian man has taken the giant Bell Canada corporation to small claims court after they tried to increase his cable and internet prices despite the phone salesperson promising a fixed price for twenty four months.
The sales agent told (David) Ramsay he could get Bell's Fibe TV and internet services "for $112.90 a month for 24 months" and then said he'd get an "email confirmation of everything that was just discussed."
But when the email arrived, it said prices were actually "subject to change" and that Bell was planning to increase its price for internet service by $5, two months later.
Ramsey, who was self represented, argued that he had a verbal contract with Bell. The judge agreed and ordered Bell to pay Ramsay $1,110 to cover the cost of damages, his time, inconvenience and miscellaneous costs. In the lead up to the trial Bell made two attempts to buy him off with offers of $300, then $1000, but insisted on a non-disclosure agreement. Ramsay refused, hoping that a successful case would lead to many other long-suffering Canadians to launch similar suits.
In Canada Bell, Telus, and Rogers control most of the telephone, wireless, and cable markets, as well as most television, radio, and publishing. Canadians pay among the highest prices of any country for what most people consider some of the worst service.
(Score: 3, Informative) by Anonymous Coward on Tuesday May 01 2018, @12:53PM (5 children)
"Canadians pay among the highest prices of any country for what most people consider some of the worst service."
Canadian verifies: 100% accurate
(Score: 2, Informative) by Anonymous Coward on Tuesday May 01 2018, @01:34PM (3 children)
"Canadians pay among the highest prices of any country for what most people consider some of the worst service."
Canadian verifies: 100% accurate
A second Canadian seconds this statement. 100% accurate.
(Score: 3, Funny) by DannyB on Tuesday May 01 2018, @04:34PM
THIS! That right there!
That is why we need to Make America Great Again!
Nobody should be able to out-do America. Not even Canada.
Get on the ball Comcast! Just because you have won numerous awards as "Most Hated Company in America" doesn't mean your job is finished.
When people need help with their phone, instead of dialing 611 they need to dial 666.
Help me FCC, you're my only hope!
People today are educated enough to repeat what they are taught but not to question what they are taught.
(Score: 2) by Fluffeh on Tuesday May 01 2018, @09:51PM
I don't believe either of you are Canadian. The word "Sorry" was not once mentioned in either post. I call Fake Canadians!
(Score: 2) by dwilson on Wednesday May 02 2018, @05:17AM
A third canadian confirms, and a registered soylentnews user to boot.
An AC comment in another story (the comcast one) stated "I currently get 150Mbps from them for $34.99/month. I am not going to sweat them giving someone with TV a bump to 250".
Me? I pay ~$55 CAD/month for 5 Mbps down / 1 Mbps up, DSL. And I'm in one of the better provinces, with some of the better plans.
- D
(Score: 0) by Anonymous Coward on Wednesday May 02 2018, @09:24PM
or where the "me too"'s live, but I'm betting you're all west of New Brunswick.
Where I am, Bell's gigabit fiber is CAD$150 (unbundled, regular price.)