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Traveler Charged Extra Booking Fee for Having a Long Last Name

posted by mrpg on Saturday May 12 2018, @01:32AM   Printer-friendly
from the sorry-surnames-must-have-between-8-and-10-letters dept.

realDonaldTrump writes:

"A Thai Airways passenger said he was charged a $94 fee at the airport for a name change because the online booking system would not let him type his full name.

The passenger, whose name was not shared, said when he went to purchase his ticket on the Thai Airways website, his full last name would not fit in the name field. The name field only allows 25 characters for surname. The passenger tried shortening his name on the website and was finally able to buy tickets for himself and his family, the Bangkok Post reported."

Traveler charged extra booking fee for having a long last name

I think that computers have complicated lives very greatly.

Original Submission

 
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  • (Score: 5, Informative) by hendrikboom on Saturday May 12 2018, @02:14AM (2 children)

    by hendrikboom (1125) Subscriber Badge on Saturday May 12 2018, @02:14AM (#678662) Homepage Journal

    From the article itself:

    Thai Airways said in addition to reimbursing the man, it would also upgrade its internet booking system to accommodate passengers with longer names.

    -- hendrik

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  • (Score: 5, Funny) by Anonymous Coward on Saturday May 12 2018, @02:48AM

    by Anonymous Coward on Saturday May 12 2018, @02:48AM (#678678)

    Facts, boo, facts. Righteous indignation is the only emotion I allow myself and you ruined the fun. Booooo!

  • (Score: 1) by evilcam on Friday May 18 2018, @02:12AM

    by evilcam (3239) Subscriber Badge on Friday May 18 2018, @02:12AM (#680971)

    I wish Australia's biggest carrier, Qantas, would take the same approach.
    Recently I got slugged $80 x 2 because the validation on their site managed to allow me to enter a shortened name (Cam instead of Cameron) for my ticket but prevented my wife from entering her married name and forced her to use her maiden name.

    Sadly I didn't get the positive outcome that old mate did, just 6 hours of delightful conversations with call centre staff and hold music...