"A Thai Airways passenger said he was charged a $94 fee at the airport for a name change because the online booking system would not let him type his full name.
The passenger, whose name was not shared, said when he went to purchase his ticket on the Thai Airways website, his full last name would not fit in the name field. The name field only allows 25 characters for surname. The passenger tried shortening his name on the website and was finally able to buy tickets for himself and his family, the Bangkok Post reported."
Traveler charged extra booking fee for having a long last name
I think that computers have complicated lives very greatly.
(Score: 3, Insightful) by requerdanos on Saturday May 12 2018, @01:43PM (1 child)
Perhaps, but the kid's name is likely normal-sounding and completely non-annoying.
The intersection of the culture in which that's true, and the up-and-coming global information systems culture, means that a pretty normal, unexceptional (if uncommon) name gives IT a challenge in the case of short-to-medium length data fields.
Making it worse was their reaction. "We suck, so that's going to cost you $94."
(Score: 2) by unauthorized on Saturday May 12 2018, @11:31PM
Until it comes time to write it down.