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posted by Fnord666 on Thursday June 21 2018, @05:25AM   Printer-friendly
from the pony-up-for-your-misdeeds dept.

The time has come for Apple to pay for the infamous Error 53 that bricked iPhones and iPads taken to a third party for repairs.

The Federal Court of Australia announced Monday its order for Apple to pay AU$9 million (around US $6.8 million converted) for telling customers who encountered the error they weren't entitled to a refund.

The error was first reported in 2016. If you fixed a cracked screen or a failing Touch ID-enabled home button through a third party not licensed by Apple, "security checks" would render your iPhone or iPad unusable, showing only the message "Error 53".

Apple explained the message as a security measure to protect the iPhone's fingerprint sensor from exploitation. It released an iOS 9.2.1 update later that February to restore bricked devices, but reports showed it did not re-enable Touch ID and customers complained they still lost photos, documents and apps.

In April 2017, the Australian Competition and Consumer Commission (ACCC) commenced a legal battle with Apple in the Federal Court of Australia. It said Apple violated customers' rights under Australian Consumer Law to repairs for devices bricked by Error 53.

Then, in June 2017, the ACCC conducted an undercover operation involving 13 calls with Apple retailers in Australia, in which Apple representatives allegedly said Apple did not have responsibility to remedy faulty iPhones repaired by an unauthorised third party.

Apple has since admitted that from February 2015 to February 2016, its US website and Apple staff in Australian stores and on customer service phone calls said to 275 Australian customers affected by Error 53 it wasn't responsible for a remedy.

But according to Australian Consumer Law, that's not on.


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  • (Score: 2) by bzipitidoo on Thursday June 21 2018, @04:37PM (1 child)

    by bzipitidoo (4388) on Thursday June 21 2018, @04:37PM (#696273) Journal

    I didn't have FotaProvider until an automatic update installed it. Here's a link to a list of what I had 2 months ago: https://forums.androidcentral.com/android-6-0-marshmallow/874289-android-tools-3-1-2-312-spamming-me.html#post6196842 [androidcentral.com]

    Now the phone has a lot more apps I never asked for, and one of them is indeed FotaProvider, version 5.1.5, and it's a system app, can't uninstall it. The app that seems most responsible for the spam is the innocuously named Android Tools 3.1.2.312, also an uninstallable system app. It's possible Android Tools is malware, as I did try several times to root the phone and may have merely installed malware instead. If only there was an official list of software from BLU, I could check if they list Android Tools....

    Starting Score:    1  point
    Karma-Bonus Modifier   +1  

    Total Score:   2  
  • (Score: 1) by anubi on Friday June 22 2018, @08:44AM

    by anubi (2828) on Friday June 22 2018, @08:44AM (#696641) Journal

    Damm... just read your link... that kind of crap is maddening.

    That kind of crap is exactly what is driving me into luddite-like behaviour.

    I have no idea if the instructions I read on how to root my phone are correct, or just a ruse to get me to install yet more malware. I guess I will continue to use my phone, but when it gets too bad, I will try to root it and see if I can recover use of its hardware.

    Seems such a waste to have to go through all this crap to get usable hardware. And knowing its my own elected representatives which are passing all this law which foments all this shit for me.

    --
    "Prove all things; hold fast that which is good." [KJV: I Thessalonians 5:21]