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Fraudulent billing is a rising trend hitting Uber riders. Sometimes it is for rides they never got, but increasingly they are billed for cleaning of messes that never happened, often false claims of vomit.
So what happens if there was never any vomit?
Some passengers have to send three or four emails to resolve their complaints. They must tell Uber that there was no incident, and then wait for the company to investigate and, if it agrees, reimburse their money.
Several victims told el Nuevo Herald about their vomit fraud cases.
[...] Vomit fraud is not the only way that some Uber drivers are cheating customers.
Some drivers never pick up the passenger but then charge for the trip. Some combine frauds and report incidents of vomit in trips that never took place.
Source: The Miami Herald : It's called vomit fraud. And it could make your Uber trip really expensive
(Score: 4, Interesting) by JoeMerchant on Thursday July 26 2018, @11:57PM (4 children)
This is the perfect application for a blockchain record:
1. Every trip the Uber driver makes is recorded, permanently and publicly.
2. Every vomit case, billing complaint, and other sad fact of life ever connected with that driver is also recorded permanently and publicly.
3. When hailing an Uber, your app shows you potential drivers with a rating scale based on your own criteria, what's important to you. If you don't want the closest driver, take them off the list (and maybe ban them from your consideration for a period of time.)
Would be nice to be able to turn this about on the customers as well, but they're going to have an easier time of switching identities after they've made a nuisance of themselves.
The problem with this kind of "new transparency" is that it will show people real life: bad stuff does indeed happen to good people, and forgiveness is a necessary part of life in society. These "zero tolerance" morons who only function today by their ignorance will have to learn how to process the concepts of forgiveness and understanding. On the other hand, there are some truly bad eggs out there and we all deserve to know who they are before we get into their car for a 30 mile trip on a busy freeway.
🌻🌻 [google.com]
(Score: 1, Interesting) by Anonymous Coward on Friday July 27 2018, @12:07AM (3 children)
Better solution: get another ride from the Uber driver that scammed you the first time, and accidentally slice his throat from ear to ear with a straightrazor. You'll probably get billed for blood removal, but at least this time the charge will be legit.
(Score: 3, Insightful) by Knowledge Troll on Friday July 27 2018, @04:53AM (1 child)
Yeah but if you do this no one at the trial is going to thank you for improving the Uber customer experience. They'll just use loaded words like "murderer" and "psychopath" and maybe "premeditated" but not "public service" and "hero."
(Score: 2) by JoeMerchant on Saturday July 28 2018, @12:18AM
The key is to steal a cellphone to hail the Uber with, noone will ever know...
🌻🌻 [google.com]
(Score: 1, Funny) by Anonymous Coward on Friday July 27 2018, @06:20AM
Do you do that before or after you get to your destination? Or do you do it at a stoplight, get out and wait for another Uber?
Remember kids, timing is everything.