Stories
Slash Boxes
Comments

SoylentNews is people

posted by martyb on Tuesday September 18 2018, @07:39AM   Printer-friendly
from the You're-a-mean-one,-Mr-Glitch! dept.

Uber glitch not paying drivers:

A glitch within the Uber driver payment system is forcing San Diego drivers off the road, and riders are paying for it with higher charges.

[...] Uber drivers earn a commission on each drive that they perform. At the end of the trip, that money is pooled and is available two ways for the driver. The most traditional is a weekly period paid into a bank account after the period ends. The other method is InstaPay, which drivers use to finance their Uber duties. Instapay allows drivers to "cash out" their earnings, and thus self-fund their Uber duties without having to access their traditional accounts.

The glitch within the system has halted payments being made to drivers, and unable to access their funds, drivers are not available to Uber. By mid-afternoon Friday, September 14, the glitch had pushed enough San Diego drivers off the platform that the entire region began to surge. Surge is higher pay for the drivers that continue to work, and, higher costs for passenger riders

The glitch in the payment system also means that trip and safety issues are unable to be reported, either by the passenger, or the driver.


Original Submission

 
This discussion has been archived. No new comments can be posted.
Display Options Threshold/Breakthrough Mark All as Read Mark All as Unread
The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
  • (Score: 2) by PinkyGigglebrain on Tuesday September 18 2018, @04:49PM (1 child)

    by PinkyGigglebrain (4458) on Tuesday September 18 2018, @04:49PM (#736594)

    Glitchs in favor of the customer do happen. Its just that they usually get caught and fixed before the customer every spots it. Ever notice your checking account off by a penny?

    My supervisor at a place I used to work told me he used to work at a bank fixing those errors, Everyday his team would get a list of accounts that had somehow gotten extra money added to them, badly routed deposit, rounding errors, mistypes transfer amounts, etc.. The team would start with the biggest amount, sometimes in the >$millions, and work their way down, confirming it was an actual mistake and applying a correction to the customers account. Sometimes they finished a list, other times they didn't but the amounts leftover where usually in the sub $1 range and not considered too important, The next day they started on a new list.

    So error in the customer's favor do happen, just they get fixed before much faster than errors that favor the bank.

    --
    "Beware those who would deny you Knowledge, For in their hearts they dream themselves your Master."
    Starting Score:    1  point
    Karma-Bonus Modifier   +1  

    Total Score:   2  
  • (Score: 0) by Anonymous Coward on Tuesday September 18 2018, @06:26PM

    by Anonymous Coward on Tuesday September 18 2018, @06:26PM (#736640)

    Which isn't surprising given that errors that favor the bank that get missed are extra profits. Or at least some extra money to collect interest on while the details are worked out. Whereas errors in favor of the customer don't bring any windfall profit. Given how big some of these banks are, even a few dollars here and there can wind up with a large amount made on this.